AI agents that resolve tickets,
not just draft replies
Macha connects your help desk and the tools around it, then builds agents that take real actions — resolving tickets and automating workflows end‑to‑end. Described in plain English. No code.
500 free credits · no time limit · no credit card
One ticket, handled end‑to‑end
Looked up the order
Issued the refund
Replied & closed
Trusted by teams globally
Your first AI agent,
live on your help desk in minutes.
Describe what it should do in plain English, connect the tools it needs, and let it work — resolving tickets and running workflows across your stack.
Tell the AI what to do
Write plain-English instructions — the agent follows them exactly.
Give it the tools
Connect integrations — the agent reads, writes, and acts across them.
Zendesk
Search tickets · Update · Reply
Notion
Search pages · Get content
Slack
Send message · Alert team
Notion
Search pages · Knowledge base
Simply let it work
Fully autonomous, or chat with it — you decide.
Ticket #4821 resolved
Knowledge base · 8s
Ticket #4822 resolved
Record updated · 12s
Ticket #4823 resolved
Slack alert · 4s
@supportAgent help me close #4821 — customer can't find how to export their data
Found the ticket. Draft reply:
"Hi Sarah — you can export anytime from Settings → Data → Export. Here's a link."
Connect your stack.
Even the tools we've never heard of.
Ready-made integrations for the tools teams use most — plus a custom tool builder for everything else. If it has an API, your agents can use it.
Monitor your AI agent's
performance continuously.
Every conversation is graded against your instructions. See adherence over time, top failing rules, and drift the moment it appears.
Adherence score
86%
Last 30 days
@refundAgentTop failing rule · 22 conversations
Before approving a refund, ask the customer for the reason for return.
Started slipping on July 2. Reverting the model on the sample set restored it within a day.
See it work on your own tickets.
Connect your help desk and ship your first agent in an afternoon.
The same AI agent.
Work with it how you want.
Set your agent to handle things automatically, or chat with it in real time. Same agent, same tools, same knowledge. You just choose how it works.
Agents that work on their own
Agents read tickets, search your knowledge base, and act across your stack without human involvement. They handle the repetitive work so your team can focus on what matters.
Ticket resolved · #4821
Zendesk · 8s
Refund processed · $49.99
Stripe · 12s
Cited · Refund policy
Confluence · 2s
Ask it anything, anytime
Ask your agent to look things up, draft replies, or pull data from across your tools, right in your workflow. Like having a teammate that knows everything.
@supportAgent help me with ticket 4821, customer wants a refund
Found order 1092. $49.99 refund eligible. Draft reply:
"Hi Sarah, I've processed your $49.99 refund. It'll arrive in 3-5 business days."
Every workflow gets its own AI agent
Spin up an agent for any job on your help desk — describe what it does in plain English, pick its model, and scope it to exactly the tools it should touch. No code, no flowcharts.
- Plain-English instructions in a rich built-in editor
- Choose from 7+ AI models (GPT-5, Claude, Llama, and more)
- Scope each agent to exactly the tools it should touch
- Delegate across sub-agents automatically for complex work
@supportAgent
GPT-5 · 3 connectors
Instructions
You are a support agent. Search the knowledge base first, then check Zendesk for ticket context. Always be helpful and concise.
Support Playbook 2026.pdf
42 chunks · indexed 2h ago
help.macha.ai
156 pages crawled
Zendesk Help Center
89 articles · auto-sync via webhook
Notion — Team Wiki
34 pages · live integration
Give agents your knowledge — and your tools
Upload files, crawl your site, or sync live from the tools you use — then give agents secure, permissioned access through hybrid search. Need something we don't list? Build a custom tool for any API in minutes.
- PDFs, DOCX, CSV, and more — upload directly
- Crawl websites and index entire help centers
- Live sync from Zendesk, Notion, and Google Docs
- Custom tools for any API — even internal systems
Automate complete workflows, end to end
Macha agents don't just reply — they run the whole job. From the moment a ticket lands to final resolution, every step is handled automatically, across every tool you've connected.
- Multi-step workflows — not just single actions
- Run fully autonomously, or with a human approval step
- Works across every connected tool — including your own
- Full audit trail for every action taken
New ticket received
A customer message lands in Front
Context gathered
Agent pulls the details from Confluence and your systems
Action taken
Updates records, runs the workflow, notifies the team
Ticket resolved
Closed automatically · Full audit trail logged
Build support agents from your terminal.
Work with Macha directly from your coding agent. Hand it your API key and ship a working agent, connectors, tools, and triggers, without leaving the command line.
Works with
Welcome to Claude Code
Opus 4.8 · ~/macha-agents
> Here's my Macha key: mka_live_••••
Build a WISMO agent on Shopify + Zendesk.
● Read the Macha API contract
┗ llms-full.txt · OpenAPI 3.1
● GET /connectors
┗ shopify · zendesk · stripe
● POST /agents → @wismo
┗ { id: "agent_7Qh2…", tools: 3, is_active: true }
✓ Created @wismo · live in your dashboard
Built For Trust.
Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
Loved by support teams worldwide
See what support teams are saying about Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Put your first agent on live tickets today.
Connect your help desk, describe the job in plain English, and let Macha resolve the first ticket — across your entire stack. Start with 500 free credits — no time limit, no credit card.
500 free credits · no time limit, no credit card