Shopify
Stripe
Google Workspace
Confluence
AI agents that resolve tickets
using your entire stack
On top of the help desk you already use — connected to every other tool in your stack, even your own internal systems.
7-day free trial · no credit card required
One ticket, start to finish
Connected to your whole stack
Trusted by teams globally
Your first AI agent,
live on your help desk in minutes.
Describe what it should do in plain English, connect the tools it needs, and let it work — resolving tickets and running workflows across your stack.
Tell the AI what to do
Write plain-English instructions — the agent follows them exactly.
Give it the tools
Connect integrations — the agent reads, writes, and acts across them.
Zendesk
Search tickets · Update · Reply
Notion
Search pages · Get content
Slack
Send message · Alert team
Notion
Search pages · Knowledge base
Simply let it work
Fully autonomous, or chat with it — you decide.
Ticket #4821 resolved
Knowledge base · 8s
Ticket #4822 resolved
Record updated · 12s
Ticket #4823 resolved
Slack alert · 4s
@supportAgent help me close #4821 — customer can't find how to export their data
Found the ticket. Draft reply:
"Hi Sarah — you can export anytime from Settings → Data → Export. Here's a link."
Connect your stack.
Even the tools we've never heard of.
Ready-made integrations for the tools teams use most — plus a custom tool builder for everything else. If it has an API, your agents can use it.
An AI agent that
builds your AI agents.
Describe what you need in plain English. Sidekick proposes the agent, connects your tools and APIs, then tests it before it goes live.
Explore SidekickMacha Sidekick
Your in-dashboard copilot
Build an agent that triages new Zendesk tickets and adds an internal note.
On it — here's the configuration I'll create:
Proposed agent
Awaiting approvalSee it work on your own tickets.
Connect your help desk and ship your first agent in an afternoon.
Every workflow gets its own AI agent
Spin up an agent for any job on your help desk — describe what it does in plain English, pick its model, and scope it to exactly the tools it should touch. No code, no flowcharts.
- Plain-English instructions in a rich built-in editor
- Choose from 7+ AI models (GPT-5, Claude, Llama, and more)
- Scope each agent to exactly the tools it should touch
- Delegate across sub-agents automatically for complex work
@supportAgent
GPT-5 · 3 connectors
Instructions
You are a support agent. Search the knowledge base first, then check Zendesk for ticket context. Always be helpful and concise.
Support Playbook 2026.pdf
42 chunks · indexed 2h ago
help.macha.ai
156 pages crawled
Zendesk Help Center
89 articles · auto-sync via webhook
Notion — Team Wiki
34 pages · live integration
Give agents your knowledge — and your tools
Upload files, crawl your site, or sync live from the tools you use — then give agents secure, permissioned access through hybrid search. Need something we don't list? Build a custom tool for any API in minutes.
- PDFs, DOCX, CSV, and more — upload directly
- Crawl websites and index entire help centers
- Live sync from Zendesk, Notion, and Google Docs
- Custom tools for any API — even internal systems
Automate complete workflows, end to end
Macha agents don't just reply — they run the whole job. From the moment a ticket lands to final resolution, every step is handled automatically, across every tool you've connected.
- Multi-step workflows — not just single actions
- Run fully autonomously, or with a human approval step
- Works across every connected tool — including your own
- Full audit trail for every action taken
New ticket received
A customer message lands in your help desk
Context gathered
Agent pulls the details it needs from your systems
Action taken
Updates records, runs the workflow, notifies the team
Ticket resolved
Closed automatically · Full audit trail logged
Control
Autonomy you can actually trust.
Let agents run fully hands-free, or keep a human in the loop — you decide, per agent. Either way, you get complete visibility into everything they do.
Autonomous or assisted
Run hands-free on every ticket, or require human approval before an agent acts. Your call, per agent.
Every action is logged
A full audit trail of every step, tool call, and reply — so you always know exactly what happened.
Agents grade themselves
Auto-Eval scores every conversation against your instructions — automatically, free, on every plan.
Your data stays yours
Zero data retention, GDPR-aligned, and encrypted end to end. We never store your customer conversations.
Built For Trust.
Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
Loved by support teams worldwide
See what support teams are saying about Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Put your first agent on live tickets today.
Connect your help desk, describe the job in plain English, and let Macha resolve the first ticket — across your entire stack. 7-day free trial, no credit card.
7-day free trial · no credit card required