Macha
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AI Agents for
Any Ticket Category

Macha AI learns from your past tickets, handles the categories you pick, and checks its own performance on every ticket it closes.

Start free trial Book a demo
Done-for-you setup
Free to start, no credit card
Live in days, not months

Trusted by teams globally

5 and 5
AG Analytics
Babaa
Corkcicle
Crumb
Didriksons
France & Son
Luigi's Box
Lumin
myMuesli
Orderchamp
Sushi Bikes
Tuning Teile
Added knowledge from 3,669 tickets and articles
@accountAgent Sonnet 5

Resets, lockouts, 2FA

1,284 tickets solved a month +3
@billingAgent GPT-5.4

Invoices, receipts, failed payments

862 tickets solved a month +4
@orderAgent Sonnet 5

Tracking, delays, address changes

618 tickets solved a month +3

AI agent grades itself

86% followed your instructions
Connect your tools zendesk freshdesk shopify stripe slack notion google confluence + more

Multiple AI agents.
One support system.

Create an AI agent for each area of support you want handled. Every one of them works the same way.

  • It learns from your past tickets

    Every ticket your team has already answered, plus your help centre and your docs.

  • It connects to the tools it needs

    Zendesk, Shopify, Stripe, Notion, Slack and more, to look things up and to take action.

  • It grades its own work

    Every ticket it closes is scored against your instructions, and anything that slips gets flagged.

Start with one category.
Add more as you go.

Choose the support work you want AI to own. Macha gives each agent the knowledge and tools it needs to handle tickets from start to finish.

Ticket category

Password & login

Help customers who can't log in by searching the knowledge base and replying with reset steps

1

Say your categories

Tell us what you want AI to handle, in plain English.

Send reply
Get Google Doc
Macha Tools for the AI
2

Give the AI what it needs

Connect the tools and information your agent needs to do the job.

Reply to ticket
Update status
Add internal note
3

Let AI handle it

Macha reads, resolves, replies, and takes action on every matching ticket.

How support teams use Macha.

Support leads on what changed once the repeat tickets stopped arriving.

Nicole Garelick

The implementation didn’t feel like “work”.

Macha runs the front line of our candidate and reference support in Zendesk, a few thousand tickets a month. It triages everything that arrives, answers what it can in our own approved wording, and passes the rest to my team.

Nicole Garelick

Director of Support · Crosschq

Crosschq
Saad Hashim

No guessing, and it escalates the moment it isn’t certain.

Macha runs our Rewards claims support in Freshdesk, a few thousand a month. When a customer says their cashback is missing, the agent reads the whole thread, looks the purchase up in our own system through a custom integration they built against our API, and answers on what it actually finds.

Saad Hashim

COO · Sprive

Sprive
Yvonne Panarin

They tuned each agent with us until it held up.

Macha runs the front line of our Zendesk across both our brands, around six thousand tickets a month in German, English, French and Dutch.

Yvonne Panarin

Customer Support Manager · myposter

myposter

Your AI agent grades
its own performance.

Every closed ticket is scored against the rules you wrote. Did it verify the account? Did it escalate when it should have? Misses are grouped by rule, so you can see exactly what to fix.

Learn about evaluation

Tickets following your rules

86%

↑ 4% vs last week
Followed 312
Partly 48
Missed 11

Last 30 days

@refundAgent
371 tickets checked
Jun 18Jun 25Jul 2Jul 9Today

Needs attention · 22 tickets

Before approving a refund, ask the customer for the reason for return.

We caught it on July 2 and had it back the next day.

Built For Trust.
Designed For Privacy.

Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.

GDPR Compliant

Fully aligned with global data protection and security standards.

No Training On Your Data

Your content is never used to train AI models, and is kept only for the periods set out in our Privacy Policy.

Frequently Asked Questions

Can't find what you're looking for? Talk to us

Zendesk, Freshdesk, Gorgias and Front. The agent works inside the help desk you already use: same queue, same views, same macros. There is nothing to migrate and nothing new for your team to learn. Tickets it handles get closed in your help desk like any other, with a full trail of what it did.
Yes, end to end. Our team reads through your past tickets to learn how you actually answer, builds the agent, connects the tools it needs and gets it live on your help desk. You review the wording and approve it before anything reaches a customer. Your side of it is usually one call to pick the category and one review pass.
Any app your team already uses: Shopify, Stripe, Slack, Notion, Google Workspace and more, plus your own internal systems through a custom integration. It uses them to do the work, not just to look things up: pulling a live delivery date, issuing a refund, updating an address, checking a subscription. If a ticket takes three tools to resolve, it uses three.
Yes. We build a custom integration against your API so the agent can read from and write to your own systems, and that build is part of the setup rather than something you scope separately. Customers run their order and account look-ups this way today, so the agent answers on what it finds in your system instead of guessing from the ticket.
Yes. Each agent handles one category and has its own instructions, tools and approved wording, so they never bleed into one another. Most teams start with a single category, watch it for a couple of weeks, then add the next one once they trust it.
It stops and hands the ticket to your team with everything it has already gathered attached: what it looked up, what it found, and why it paused. It never guesses at a customer, and anything you tell it to always escalate goes straight to a person.
Days, not months. Most teams have their first category running within a week of the kick-off call. The slowest part is usually your review of the wording, not our build.
Nothing to start: $50 in credits, no time limit and no credit card. That is enough to run a real category against real tickets, so you can judge it on your own queue rather than on a demo.

Put an AI agent on your first category.

Tell us which tickets your team answers over and over. We build the agent, connect your tools, and get it live on your help desk.

Book a demo Start free trial
Done-for-you setup
Free to start, no credit card
Live in days, not months