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Crisis Management in Zendesk: Preparing for a Volume Spike
A volume spike multiplies whatever your configuration already does, including the parts that are wrong. The audit to run while it is quiet, using the Triggered column.
Zendesk Advanced Data Privacy and Protection: What You Get
Advanced Data Privacy and Protection bundles masking, encryption, access logs and retention. We could not buy it, so here is how to check what your own account has.
How to Create Your First Zendesk Custom Object, Step by Step
A new custom object comes with two fields you didn't choose and no access for most roles. What the create screen asks, which choice is permanent, and what to check before you build
Linking Custom Objects to Tickets With Lookup Relationship Fields
The field that connects a ticket to a custom object record. How to add one, how filters narrow what agents can pick, and the three limits that shape what you can build.
Attaching Custom Objects to Zendesk Users and Organizations
Which side of the relationship holds the lookup field decides what agents can see. How the Related tab works, and the import order that avoids a rebuild.
Exposing Custom Object Data to End Users in Help Center Forms
Customers can edit is the only permission that puts a lookup field on a request form. Customers can view shows it on the request page instead. The four settings that have to line u
Zendesk Custom Object Placeholders and Object Triggers
Object triggers fire on record changes, not ticket changes. The exact placeholder syntax for reaching object data, the trigger limits, and which one to use for what.
Reporting on Zendesk Custom Objects in Explore
Custom objects have no Explore dataset, and lookup fields on them can't be reported on. What you can chart, the mirroring workaround, and what it costs to maintain.
Zendesk Custom Objects vs Custom Fields: Which One You Need
One holds a value on a record you already have. The other creates records of its own. The deciding factor is usually reporting, and it points the opposite way to most advice.
Linking Incidents to Problem Tickets Automatically in Zendesk
Solving a problem ticket solves every incident linked to it. Nothing links them for you. What we found on an instance with 165 incidents and no problems.
Best Drift Alternatives (2026): Where to Go After the Sunset
The best Drift alternatives in 2026, now that Salesloft is sunsetting Drift. Honest picks for conversational marketing, chat routing, and support automation — with real pricing and
Dixa: The Complete Guide (2026)
An honest, researched guide to Dixa, the Copenhagen-built omnichannel customer service platform and its Mim AI agent. What Dixa is, how it works, real pricing, pros and cons, and w
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