The Macha AI Blog
Our thoughts on AI in the world of customer support
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How to Enable Pre-Order Tracking (WISMO) for Shopify Store Customers
How to enable Pre-Order Tracking (WISMO) for Shopify Store Customers with Macha AI
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How to Summarise Long Tickets on Zendesk with AI
How to summarise long Zendesk support tickets with the help of AI.
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How to Activate Dark Mode on Zendesk
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How to use AI to quickly share Zendesk Help Center article
If you’re responding to tickets where you need to share your Zendesk help center articles, you no longer need to do the tedious process of: – Open your Zendesk help center – Look for that article – Copy the link and then paste it into your response – Then hyperlink the click here text with…
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How to instruct AI to format ticket replies in Zendesk
Have a long reply for a Zendesk ticket? Want AI to clean up it’s formatting? Here’s how to do it: As you can see, AI does a great job of taking unstructured information and cleaning it up in a nice readable format. All you need to do is give AI the info you want to…
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Is Zendesk down?
Trying to figure out if Zendesk is down for everyone or just you? Just check the status of Zendesk at: https://status.zendesk.com You can also check the status of your specific subdomain on this page. Additionally, this page provides you with the status of all Zendesk apps individually as well. Lastly, the page gives you a…
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How to Use ChatGPT AI in Zendesk: A Guide for Customer Support Agents
As a support professional, you’re likely curious about how artificial intelligence (AI) or it’s most popular form – ChatGPT, can help you respond to customer support tickets more efficiently. This revolutionary technology offers numerous ways to enhance your Zendesk experience. Let’s explore some key areas where AI can significantly improve your support workflow: AI Use-Cases…
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How to create a Zendesk highlighted note (with css class) in Zendesk Guide / Knowledge Article
Trying to figure out how to create a highlighted text (or a highlighted note) block on your Zendesk Help Center / Zendesk Guide / knowledge base article? Here’s a screenshot of what I’m talking about. If this is what you’re trying to do, just follow the steps in the video below to learn how to…
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How to Send an Email To Your Zendesk
When you create a Zendesk Support account, you’re initially assigned a default email address, like support@yoursubdomain.zendesk.com. Any emails sent to this address will automatically generate support tickets. To offer your customers more ways to submit tickets, you can set up additional email addresses, called support addresses. These can either be custom variations of your Zendesk…
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