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Discover how teams are successfully adopting AI for customer support with flexible response modes. Learn why draft mode, internal notes, and gradual automation help teams build trust in AI while saving 30-50% on repetitive tickets.

Stop manually updating your knowledge base. Past Tickets AI automatically transforms solved Zendesk tickets into searchable documentation, keeping your knowledge current as your product evolves. Perfect for fast-moving teams.

Learn how to automate repetitive Zendesk tickets with intent-based AI replies. Complete guide to setup, pricing ($15 for 100 replies), and best practices for safe automation that keeps your brand voice.

Transform your solved Zendesk tickets into searchable knowledge with Past Tickets AI by Macha. Auto-extract solutions, suggest answers for new tickets, and create Help Center articles—no manual documentation required.

Learn how to handle multilingual Zendesk tickets with AI Ticket Translations by Macha. Auto-translate incoming messages and send one-click translated replies in 180+ languages—right from your ticket sidebar.

Unite all knowledge sources in Zendesk with AI-powered recommendations and plain English search. Connect Help Center, websites, Shopify, Notion & Confluence. 7-day free trial.

Manual ticket merging taking 7-10 seconds per ticket? Discover proven methods to automate and speed up Zendesk ticket merging, saving your support team hours every day.

Learn how to capture and track Sunshine Conversations in Zendesk when customers don't interact with bot buttons. Step-by-step solutions for Zendesk admins to prevent lost revenue and conversations.

Learn how to send custom CSAT surveys directly in Zendesk messaging channels using the Sunshine Conversations API. Step-by-step guide with code examples for embedding third-party surveys like Qualtrics in chat.

Learn how to automatically generate expiration dates from start dates in Zendesk using triggers, webhooks, and Liquid markup. Step-by-step guide with real examples for warranty tracking, SLA management, and more.

Learn how to set up department-based ticket routing in Zendesk using triggers, avoid common keyword routing pitfalls, and prevent agent replies from re-routing tickets to wrong departments.

Learn how to remove the current article from Zendesk Guide's related articles list with a simple theme code fix. Step-by-step tutorial for Zendesk admins.

Average Handling Time isn't a built-in Zendesk metric. Learn how to track AHT using the free Time Tracking app and create custom metrics in Explore with our complete guide.

Learn how to automatically populate Zendesk ticket IDs into custom fields using webhooks and triggers. Complete guide with official documentation and step-by-step instructions.

Discover proven methods to identify Zendesk agents who view tickets without taking action. Learn about Time Tracking, WFM, Access Logs, and Play Mode analytics to optimize team performance.

Learn how to safely change your Zendesk subdomain from myolddomain.zendesk.com to a new URL. Understand what happens to your tickets, avoid common pitfalls, and discover better alternatives like host mapping.