The Macha AI Blog
Our thoughts on AI in the world of customer support
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How to Handle Internal Notes vs Public Comments in Zendesk: A Complete Guide
We’ve put together this comprehensive guide to help you manage internal notes and public comments effectively in Zendesk. In this article, you’ll find everything you need to understand why email replies sometimes become internal notes, how to configure your settings for optimal workflow, and practical solutions to ensure your responses reach the right recipients. But…
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The Complete Guide to Auditing and Managing Zendesk Triggers: From Chaos to Control
Inheriting a Zendesk instance with 200+ triggers can feel like archaeological detective work. You’re uncovering layers of business logic, deciphering cryptic naming conventions, and discovering mysterious fields labeled “DO NOT USE” that somehow hold your entire support operation together. If this sounds familiar, you’re not alone. This comprehensive guide will walk you through proven strategies…
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How to Use Macha AI: Your Complete Guide to the Zendesk Copilot
Complete tutorial on using Macha AI for Zendesk. From setup to advanced features – learn answer creation, translations, ticket analysis, and best practices.
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So what is Zendesk AI? A simple guide to understanding what Zendesk AI does
In the rapidly evolving landscape of customer service technology, Zendesk AI emerges as a powerful solution that promises to transform how businesses handle customer inquiries. According to industry experts, within the next two to three years, AI agents will be able to handle and resolve over 80% of all customer support issues. This significant leap…
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Macha AI Zendesk Assistant – Settings and Configuration Options
Here’s a look at the settings and configurations available on your Macha AI dashboard.
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Macha AI vs. Stylo Assist
Which AI-Powered Zendesk Agent Assist App is Right for You?
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How to use ‘Past Tickets’ to generate AI response on Zendesk
In this blog, we show you how you can use past similar tickets to draft AI responses for new tickets.
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Recharge Subscriptions Management on Shopify Made Easy with Macha AI
Customers struggle to manage their subscriptions (powered by Recharge)on your Shopify site due to various reasons. We simplified the process by enabling them to manage their subscription via a simple email authentication OTP. Say goodbye to unnecessary subscription management tickets. Recharge subscription management on Shopify made easy for your customers. Customers struggle to manage their…
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How to Best Use The Macha AI Zendesk Widget
We’ve put together this solid guide to help you make the most of the Macha AI Zendesk Widget. In this article, you’ll find everything you need—from setup tips to best practices—to integrate Macha seamlessly into your workflows and elevate your customer support experience efficiently and effectively. But before we start, if you’d like to watch…
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