Gorgias
Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.
Triggers & Actions
Action
Get Ticket
Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.
Action
Search Tickets
Full-text search across Gorgias tickets — subject, message body, and customer details.
Action
Search Customers
Find Gorgias customers by email, phone, or name.
Action
Get Ticket Fields
List all custom ticket fields defined in your Gorgias account with their types and options.
Action
Search Macros
Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.
Action
Add Public Reply
Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).
Action
Add Internal Note
Post a private internal note on a Gorgias ticket — visible only to agents.
Action
Update Priority
Change a Gorgias ticket's priority (low, normal, high, urgent).
Action
Update Status
Change a Gorgias ticket's status (open, pending, resolved, closed).
Action
Update Tags
Set tags on a Gorgias ticket — replaces the existing tag set.
Action
Update Fields
Update custom field values on a Gorgias ticket.
Action
Assign Ticket
Assign a Gorgias ticket to a specific user (agent), team, or both.
Action
List Agents
List all Gorgias users with their roles and availability.
Action
List Teams
List all Gorgias teams for routing decisions.
Action
Read Attachment
Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.
Trigger
Ticket Created
Fires when a new ticket lands in Gorgias.
Trigger
Ticket Updated
Fires when a ticket is updated — status, priority, assignment, tags.
Trigger
New Message Added
Fires when a customer replies (or any new message lands on a ticket).
Trigger
Custom Webhook
Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.
Get your AI agent started in minutes
Agent instructions
Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Get Ticket
Search Tickets
Tools for the AI
Select the tools
Pick which Gorgias actions your agent can use — search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end — reads, decides, acts, done.
Gorgias works with everything else.
Gorgias is even more powerful when connected alongside your other tools. Macha brings them all together — so your AI assistant has full context across your entire stack.
Explore all integrations
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Gorgias?
Set up in minutes. No code, no implementation team. Just connect and go.