Gorgias

Support

Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.

Trigger und Aktionen

Aktion

Get Ticket

Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.

Aktion

Search Tickets

Full-text search across Gorgias tickets — subject, message body, and customer details.

Aktion

Search Customers

Find Gorgias customers by email, phone, or name.

Aktion

Get Ticket Fields

List all custom ticket fields defined in your Gorgias account with their types and options.

Aktion

Search Macros

Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.

Aktion

Add Public Reply

Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).

Aktion

Add Internal Note

Post a private internal note on a Gorgias ticket — visible only to agents.

Aktion

Update Priority

Change a Gorgias ticket's priority (low, normal, high, urgent).

Aktion

Update Status

Change a Gorgias ticket's status (open, pending, resolved, closed).

Aktion

Update Tags

Set tags on a Gorgias ticket — replaces the existing tag set.

Aktion

Update Fields

Update custom field values on a Gorgias ticket.

Aktion

Assign Ticket

Assign a Gorgias ticket to a specific user (agent), team, or both.

Aktion

List Agents

List all Gorgias users with their roles and availability.

Aktion

List Teams

List all Gorgias teams for routing decisions.

Aktion

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.

Trigger

Ticket Created

Fires when a new ticket lands in Gorgias.

Trigger

Ticket Updated

Fires when a ticket is updated — status, priority, assignment, tags.

Trigger

New Message Added

Fires when a customer replies (or any new message lands on a ticket).

Trigger

Custom Webhook

Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.

Starte deinen KI-Agenten in Minuten

Agenten-Anweisungen

Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags

Weise deine KI an

Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.

Get Ticket

Search Tickets

Tools für die KI

Wähle die Tools

Wähle, welche Gorgias-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.

Reply to ticket

Update status

Apply tags

Lass die KI arbeiten

Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.

Gorgias funktioniert mit allem anderen.

Gorgias wird noch stärker, wenn es mit Ihren anderen Tools verbunden ist. Macha bringt sie alle zusammen, sodass Ihr KI-Assistent den vollen Kontext über Ihre gesamte Toolchain hat.

Alle Integrationen ansehen