Front

Support

Connect Front to Macha and give your AI assistant full shared-inbox automation. Read conversations with full message + comment thread, reply publicly or post internal comments with @mentions, update statuses and tags, manage custom fields, search contacts across handles, and route to the right teammate — so your AI can handle multi-channel customer communication end to end.

Trigger und Aktionen

Aktion

Get Conversation

Retrieve full conversation details including the message thread, internal comments, contact, assignee, and tags.

Aktion

Search Conversations

Full-text search across Front conversations — subjects, message bodies, contact details.

Aktion

Search Contacts

Find Front contacts by handle (email, phone, twitter, etc.) or by name.

Aktion

Get Custom Fields

List all custom fields defined in your Front workspace with their types and applicability.

Aktion

List Tags

List all tags available in your Front workspace — useful for understanding your team's classification scheme.

Aktion

Add Public Reply

Send a public reply on a Front conversation via its channel — email, chat, SMS, etc.

Aktion

Add Internal Comment

Post a private internal comment on a Front conversation — supports @mentions to notify specific teammates.

Aktion

Update Status

Change a Front conversation's status — archive (close), reopen, or move to trash.

Aktion

Update Tags

Set the tag list on a Front conversation — diffs against current tags and adds/removes as needed.

Aktion

Update Fields

Update custom field values on a Front conversation.

Aktion

Assign Conversation

Assign a Front conversation to a specific teammate, or unassign it.

Aktion

List Teammates

List all Front teammates with their availability and admin status.

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List Teams

List all Front teams and which inboxes belong to them.

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List Inboxes

List all Front inboxes — the channels conversations are routed through.

Aktion

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Front conversation.

Trigger

Conversation Created

Fires when a new conversation lands in Front.

Trigger

New Message Added

Fires when an inbound message (customer reply or new message) lands on a conversation.

Trigger

Conversation Assigned

Fires when a conversation is assigned or reassigned to a teammate.

Trigger

Custom Webhook

Generates a webhook URL you can use in any Front rule's 'Send a webhook' action — full control over which conversations fire.

Starte deinen KI-Agenten in Minuten

Agenten-Anweisungen

Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies

Weise deine KI an

Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.

Get Conversation

Search Conversations

Tools für die KI

Wähle die Tools

Wähle, welche Front-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.

Reply to conversation

Update tags

Assign teammate

Lass die KI arbeiten

Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.

Front funktioniert mit allem anderen.

Front wird noch stärker, wenn es mit Ihren anderen Tools verbunden ist. Macha bringt sie alle zusammen, sodass Ihr KI-Assistent den vollen Kontext über Ihre gesamte Toolchain hat.

Alle Integrationen ansehen