Front

Support

Connect Front to Macha and give your AI assistant full shared-inbox automation. Read conversations with full message + comment thread, reply publicly or post internal comments with @mentions, update statuses and tags, manage custom fields, search contacts across handles, and route to the right teammate — so your AI can handle multi-channel customer communication end to end.

Triggers e ações

Ação

Get Conversation

Retrieve full conversation details including the message thread, internal comments, contact, assignee, and tags.

Ação

Search Conversations

Full-text search across Front conversations — subjects, message bodies, contact details.

Ação

Search Contacts

Find Front contacts by handle (email, phone, twitter, etc.) or by name.

Ação

Get Custom Fields

List all custom fields defined in your Front workspace with their types and applicability.

Ação

List Tags

List all tags available in your Front workspace — useful for understanding your team's classification scheme.

Ação

Add Public Reply

Send a public reply on a Front conversation via its channel — email, chat, SMS, etc.

Ação

Add Internal Comment

Post a private internal comment on a Front conversation — supports @mentions to notify specific teammates.

Ação

Update Status

Change a Front conversation's status — archive (close), reopen, or move to trash.

Ação

Update Tags

Set the tag list on a Front conversation — diffs against current tags and adds/removes as needed.

Ação

Update Fields

Update custom field values on a Front conversation.

Ação

Assign Conversation

Assign a Front conversation to a specific teammate, or unassign it.

Ação

List Teammates

List all Front teammates with their availability and admin status.

Ação

List Teams

List all Front teams and which inboxes belong to them.

Ação

List Inboxes

List all Front inboxes — the channels conversations are routed through.

Ação

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Front conversation.

Trigger

Conversation Created

Fires when a new conversation lands in Front.

Trigger

New Message Added

Fires when an inbound message (customer reply or new message) lands on a conversation.

Trigger

Conversation Assigned

Fires when a conversation is assigned or reassigned to a teammate.

Trigger

Custom Webhook

Generates a webhook URL you can use in any Front rule's 'Send a webhook' action — full control over which conversations fire.

Coloque seu agente de IA em ação em minutos

Instruções do agente

Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies

Instrua sua IA

Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.

Get Conversation

Search Conversations

Ferramentas para a IA

Selecione as ferramentas

Escolha quais ações do Front seu agente pode usar, buscar, atualizar, responder e mais.

Reply to conversation

Update tags

Assign teammate

Deixe a IA trabalhar

Seu agente cuida de ponta a ponta, lê, decide, age, pronto.

Front funciona com tudo o mais.

Front fica ainda mais poderoso conectado às suas outras ferramentas. A Macha reúne todas elas, para que seu assistente de IA tenha contexto completo de toda a sua stack.

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