Intercom

Support

Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.

Triggers e ações

Ação

Get Conversation

Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.

Ação

Search Conversations

Search conversations by state, assignee, tag, or contact.

Ação

Search Contacts

Search users and leads by email, name, or external ID.

Ação

Get Contact

Fetch a contact with custom attributes, tags, and associated companies.

Ação

List Admins

List workspace teammates — required before assigning, since IDs are workspace-specific.

Ação

Search Help Center Articles

Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.

Ação

Reply to Conversation

Post a customer-visible reply as the connected admin.

Ação

Add Internal Note

Attach a private note only teammates can see — perfect for handoff context.

Ação

Close Conversation

Mark a conversation closed. Any customer reply reopens it automatically.

Ação

Assign Conversation

Assign to an admin or a team by ID.

Ação

Update Conversation Tags

Add and/or remove tags on a conversation in one call.

Trigger

First Customer Message

Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.

Trigger

Every Customer Message

Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.

Trigger

Conversation Assigned

Fires when a conversation is assigned to an admin or team.

Trigger

Conversation Closed

Fires when a conversation is closed.

Coloque seu agente de IA em ação em minutos

Instruções do agente

When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note

Instrua sua IA

Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.

Get Conversation

Search Conversations

Ferramentas para a IA

Selecione as ferramentas

Escolha quais ações do Intercom seu agente pode usar, buscar, atualizar, responder e mais.

Read conversation

Look up contact

Reply or add note

Deixe a IA trabalhar

Seu agente cuida de ponta a ponta, lê, decide, age, pronto.

Intercom funciona com tudo o mais.

Intercom fica ainda mais poderoso conectado às suas outras ferramentas. A Macha reúne todas elas, para que seu assistente de IA tenha contexto completo de toda a sua stack.

Ver todas as integrações