Confluence
Intercom
Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.
Triggers et actions
Action
Get Conversation
Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.
Action
Search Conversations
Search conversations by state, assignee, tag, or contact.
Action
Search Contacts
Search users and leads by email, name, or external ID.
Action
Get Contact
Fetch a contact with custom attributes, tags, and associated companies.
Action
List Admins
List workspace teammates — required before assigning, since IDs are workspace-specific.
Action
Search Help Center Articles
Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.
Action
Reply to Conversation
Post a customer-visible reply as the connected admin.
Action
Add Internal Note
Attach a private note only teammates can see — perfect for handoff context.
Action
Close Conversation
Mark a conversation closed. Any customer reply reopens it automatically.
Action
Assign Conversation
Assign to an admin or a team by ID.
Action
Update Conversation Tags
Add and/or remove tags on a conversation in one call.
Trigger
First Customer Message
Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.
Trigger
Every Customer Message
Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.
Trigger
Conversation Assigned
Fires when a conversation is assigned to an admin or team.
Trigger
Conversation Closed
Fires when a conversation is closed.
Lancez votre agent IA en quelques minutes
Instructions de l'agent
When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Conversation
Search Conversations
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Intercom votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Intercom fonctionne avec tout le reste.
Intercom est encore plus puissant quand il est connecté à vos autres outils. Macha les réunit tous, pour que votre assistant IA ait un contexte complet sur toute votre stack.
Voir toutes les intégrations
Prêt à connecter
Intercom ?
Configuration en quelques minutes. Sans code, sans équipe d'intégration. Connectez et c'est parti.
500 crédits gratuits · sans limite de temps, sans carte de crédit