Macha
Fonctionnalités Macha sur Zendesk Évaluation continue des agents Extension Chrome Widget Copilote Zendesk Créer avec Sidekick Créer avec Claude Code et Codex Cas d'usage Intégrations Tarifs Documentation Référence API Créer des agents efficaces
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Vos outils,
connectés.

Macha se branche à votre stack support, paiement et communication, pour que votre assistant IA ait le contexte complet dès le premier jour.

Google Docs
Slack
Google
Notion
Shopify
Macha
Zendesk
Stripe
Google Sheets
Airtable
Cal.com
 
Zendesk

Zendesk

Full ticket management with image reading, custom fields, autonomous triggers, and Help Center sync — all powered by AI.

Read tickets & custom fields Image attachment analysis Public replies & internal notes Autonomous triggers Help Center sync
En savoir plus Freshdesk

Freshdesk

Search and update tickets, add replies and notes, and manage contacts — a complete Freshdesk integration for your AI assistant.

Search tickets Update ticket Add reply Manage contacts
En savoir plus Gorgias

Gorgias

Manage tickets, reply to customers, assign to teams, and use macros — Gorgias automation built for Shopify-native support teams.

Search tickets Reply to customer Update ticket Search macros
En savoir plus Front

Front

Manage conversations, reply to customers, assign teammates, and tag for routing — Front automation for shared-inbox teams.

Search conversations Reply to customer Update conversation Assign teammate
En savoir plus Stripe

Stripe

Look up customers and payments, process refunds, and create charges — all through natural language.

Get customer List payments Refund Create charge
En savoir plus Shopify

Shopify

Search products, look up orders, and pull customer details — so your AI assistant has full commerce context.

Search products Get order Get customer
En savoir plus Slack

Slack

Your AI assistant lives in Slack. @mention it in any channel or DM it directly — it responds in threads with full context.

Send message List channels Bot mentions Direct messages
En savoir plus Google Workspace

Google Workspace

Read Google Docs and Sheets, and sync Docs as a live knowledge source for your AI assistant.

Read Docs Read Sheets Knowledge sync
En savoir plus Notion

Notion

Search pages and databases, pull page content, and sync Notion as a live knowledge source for your AI assistant.

Search pages Get page content Knowledge sync
En savoir plus Confluence

Confluence

Search and read Confluence pages, create and update content, and add comments — with confirmation before any write action.

Search pages Read content Create pages Add comments
En savoir plus Document360

Document360

Search and read your Document360 knowledge base, publish new articles, and sync a project as a live knowledge source.

Search articles Read article Create article Publish article
En savoir plus Razorpay

Razorpay

Look up payments, manage refunds, and pull customer transaction data for your AI assistant.

Get payment List payments List orders Get customer
En savoir plus Airtable

Airtable

Read and write to Airtable bases — bring structured data into your AI workflows.

Search records Get record List bases
En savoir plus Cal.com

Cal.com

Schedule meetings and manage bookings through your AI assistant.

List bookings Get availability
En savoir plus ElevenLabs

ElevenLabs

Transcribe audio files with AI-powered speech recognition — bring voice data into your workflows.

Transcribe audio
En savoir plus Tavily

Tavily

Search the web and read web pages in real time — give your AI assistant access to live information.

Web search Read web page
En savoir plus File Tools

File Tools

Generate spreadsheets, CSVs, PDFs, and documents on the fly — no integrations needed.

Create spreadsheet Create CSV Create PDF Create document
En savoir plus

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