Freshdesk
Gorgias
Front
Confluence
Document360
Connect Document360 to Macha and give your AI assistant access to your knowledge base articles. Search across a project, read article content, browse categories and tags, and create or update articles — all with confirmation before writes. Attach a project as a live knowledge source so your agents always read from the current version, no chunking or re-embedding required.
Triggers & Actions
Action
Search Articles
Full-text search across the connected Document360 project — returns titles, categories, and public URLs.
Action
Get Article
Read a Document360 article's markdown and HTML content by its ID.
Action
List Articles
Paginate through articles in the project, optionally filtered by category.
Action
List Categories
Return the full category tree for the connected project.
Action
Get Category
Get details about a single category — title, parent, article count.
Action
List Tags
List every tag used across the project's articles.
Action
Create Article
Create a new article under a category — with confirmation before creating.
Action
Update Article
Update an article's title or content — with confirmation before updating.
Action
Publish Article
Move an article from Draft or In Review to Published — with confirmation before publishing.
Get your AI agent started in minutes
Agent instructions
When a customer asks how to do something, search Document360 for the matching article and reply with the steps
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Search Articles
Get Article
Tools for the AI
Select the tools
Pick which Document360 actions your agent can use — search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end — reads, decides, acts, done.
Document360 works with everything else.
Document360 is even more powerful when connected alongside your other tools. Macha brings them all together — so your AI assistant has full context across your entire stack.
Explore all integrations
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Document360?
Set up in minutes. No code, no implementation team. Just connect and go.
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