Confluence
Intercom
Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.
Triggers & Actions
Action
Get Conversation
Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.
Action
Search Conversations
Search conversations by state, assignee, tag, or contact.
Action
Search Contacts
Search users and leads by email, name, or external ID.
Action
Get Contact
Fetch a contact with custom attributes, tags, and associated companies.
Action
List Admins
List workspace teammates — required before assigning, since IDs are workspace-specific.
Action
Search Help Center Articles
Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.
Action
Reply to Conversation
Post a customer-visible reply as the connected admin.
Action
Add Internal Note
Attach a private note only teammates can see — perfect for handoff context.
Action
Close Conversation
Mark a conversation closed. Any customer reply reopens it automatically.
Action
Assign Conversation
Assign to an admin or a team by ID.
Action
Update Conversation Tags
Add and/or remove tags on a conversation in one call.
Trigger
First Customer Message
Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.
Trigger
Every Customer Message
Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.
Trigger
Conversation Assigned
Fires when a conversation is assigned to an admin or team.
Trigger
Conversation Closed
Fires when a conversation is closed.
Get your AI agent started in minutes
Agent instructions
When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Get Conversation
Search Conversations
Tools for the AI
Select the tools
Pick which Intercom actions your agent can use, search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end, reads, decides, acts, done.
Intercom works with everything else.
Intercom is even more powerful when connected alongside your other tools. Macha brings them all together, so your AI assistant has full context across your entire stack.
Explore all integrations
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Intercom?
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