Intercom

Support

Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.

Trigger und Aktionen

Aktion

Get Conversation

Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.

Aktion

Search Conversations

Search conversations by state, assignee, tag, or contact.

Aktion

Search Contacts

Search users and leads by email, name, or external ID.

Aktion

Get Contact

Fetch a contact with custom attributes, tags, and associated companies.

Aktion

List Admins

List workspace teammates — required before assigning, since IDs are workspace-specific.

Aktion

Search Help Center Articles

Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.

Aktion

Reply to Conversation

Post a customer-visible reply as the connected admin.

Aktion

Add Internal Note

Attach a private note only teammates can see — perfect for handoff context.

Aktion

Close Conversation

Mark a conversation closed. Any customer reply reopens it automatically.

Aktion

Assign Conversation

Assign to an admin or a team by ID.

Aktion

Update Conversation Tags

Add and/or remove tags on a conversation in one call.

Trigger

First Customer Message

Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.

Trigger

Every Customer Message

Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.

Trigger

Conversation Assigned

Fires when a conversation is assigned to an admin or team.

Trigger

Conversation Closed

Fires when a conversation is closed.

Starte deinen KI-Agenten in Minuten

Agenten-Anweisungen

When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note

Weise deine KI an

Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.

Get Conversation

Search Conversations

Tools für die KI

Wähle die Tools

Wähle, welche Intercom-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.

Read conversation

Look up contact

Reply or add note

Lass die KI arbeiten

Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.

Intercom funktioniert mit allem anderen.

Intercom wird noch stärker, wenn es mit Ihren anderen Tools verbunden ist. Macha bringt sie alle zusammen, sodass Ihr KI-Assistent den vollen Kontext über Ihre gesamte Toolchain hat.

Alle Integrationen ansehen