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Native Front-Integration
KI-Agenten für Front.
Lösen Sie Tickets, antworten Sie Kunden und sortieren Sie Ihre Warteschlange – mit KI-Agenten, die direkt in Front lesen, schreiben und handeln.
Sie richten es ein
Den Rest erledigt es
Ticket #4821 – Rückerstattung genehmigt
Rückerstattung ausgelöst · 8s
Ticket #4822 – Rückerstattung verarbeitet
Front · 12s
@refundAgent Was ist mit Ticket #4823 passiert?
Kunde hat eine Rückerstattung für Bestellung #1087 angefragt. 49,99 $ erstattet. Ticket auf gelöst gesetzt.
Ticket #4824 – Teilerstattung
Front-Antwort · 6s
Starte deinen KI-Agenten in Minuten
Agenten-Anweisungen
Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies
Weise deine KI an
Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.
Get Conversation
Search Conversations
Tools für die KI
Wähle die Tools
Wähle, welche Front-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.
Lass die KI arbeiten
Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.
Alles, was Ihr Team braucht
in Front.
Macha integriert sich direkt in Ihren Front-Workflow, liest Tickets, aktualisiert Status und antwortet Kunden.
Tickets automatisch lösen
Der Agent nimmt neue Tickets auf, durchsucht Ihr Knowledge Base, ruft Daten aus Ihren verbundenen Tools ab und antwortet Kunden – ganz ohne menschliches Zutun.
Ticket #4821 gelöst
Knowledge Base-Artikel-Treffer · 8s
Rückerstattung verarbeitet – 49,99 $
Front · 12s
Statusupdate an Kunden gesendet
Front-Antwort · 3s
KI-Copilot über Front
Das Macha-Chrome-Seitenpanel öffnet sich über Front, sodass Ihre Agenten Fragen stellen, Ticket-Zusammenfassungen erhalten, Antworten entwerfen und Daten aus verbundenen Tools abrufen können – ohne das Ticket zu verlassen.
@refundAgent Fasse Ticket #4821 zusammen – Kunde fragt nach seiner Rückerstattung
Kunde hat Rückerstattung für Bestellung #1092 angefragt. Belastung von 49,99 $ gefunden. Antwortentwurf:
„Hallo Sarah, ich habe deine Rückerstattung von $49,99 verarbeitet. Sie trifft in 3 bis 5 Werktagen ein.“
Geben Sie Ihrem KI-Agenten Zugriff auf
jede Front-Aktion.
Wählen Sie, welche Trigger den Agenten auslösen und welche Aktionen er ausführen darf – Tickets durchsuchen, Antworten posten, Status aktualisieren, Ihre Wissensdatenbank synchronisieren und mehr.
Conversation Created
Trigger
New Message Added
Trigger
Conversation Assigned
Trigger
Custom Webhook
Trigger
Get Conversation
Aktion
Search Conversations
Aktion
Search Contacts
Aktion
Get Custom Fields
Aktion
List Tags
Aktion
Add Public Reply
Aktion
Add Internal Comment
Aktion
Update Status
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Conversation
Aktion
List Teammates
Aktion
List Teams
Aktion
List Inboxes
Aktion
Read Attachment
Aktion
Conversation Created
Trigger
New Message Added
Trigger
Conversation Assigned
Trigger
Custom Webhook
Trigger
Get Conversation
Aktion
Search Conversations
Aktion
Search Contacts
Aktion
Get Custom Fields
Aktion
List Tags
Aktion
Add Public Reply
Aktion
Add Internal Comment
Aktion
Update Status
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Conversation
Aktion
List Teammates
Aktion
List Teams
Aktion
List Inboxes
Aktion
Read Attachment
AktionSo nutzen Teams
Macha + Front.
Echte Workflows, die Support-Teams täglich ausführen – vom automatischen Lösen von Tickets bis zum Weiterleiten von Eskalationen.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV in just a few steps:
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed.
Anwendungsfall ansehenI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds.
Anwendungsfall ansehen
Internal comment added to conversation:
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need.
Anwendungsfall ansehen
Escalation alert posted to Slack:
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack.
Anwendungsfall ansehenAuf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Zero-Data-Retention-Richtlinie
Wir speichern niemals Kundendaten oder deine Kundenkonversationen.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Bereit, Front
zu boosten?
In wenigen Minuten eingerichtet. Verbinden Sie Front und Ihre Tools und setzen Sie Ihren ersten Agenten auf echte Tickets an.
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