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Native Intercom-Integration
KI-Agenten für Intercom.
Lösen Sie Tickets, antworten Sie Kunden und sortieren Sie Ihre Warteschlange – mit KI-Agenten, die direkt in Intercom lesen, schreiben und handeln.
Sie richten es ein
Den Rest erledigt es
Ticket #4821 – Rückerstattung genehmigt
Rückerstattung ausgelöst · 8s
Ticket #4822 – Rückerstattung verarbeitet
Intercom · 12s
@refundAgent Was ist mit Ticket #4823 passiert?
Kunde hat eine Rückerstattung für Bestellung #1087 angefragt. 49,99 $ erstattet. Ticket auf gelöst gesetzt.
Ticket #4824 – Teilerstattung
Intercom-Antwort · 6s
Dein KI-Agent, für dich eingerichtet in unter einer Woche
Agenten-Anweisungen
Geht eine neue Intercom-Konversation ein, das Profil des Kontakts ziehen, das Help Center prüfen und mit dem richtigen Kontext antworten — oder mit einer privaten Notiz übergeben
Wir schreiben die Anweisungen
Das Macha-Team schreibt die Anweisungen deines Agenten danach, wie dein Team diese Art von Ticket heute schon beantwortet.
Get Conversation
Search Conversations
Tools für die KI
Wir verbinden die Tools
Wir wählen die Intercom-Aktionen, die dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr, und testen ihn an deinen bisherigen Tickets.
Er legt los
Entwürfe kommen als interne Notizen, bis sie stimmen. Dann erledigt der Agent diese Kategorie Ende-zu-Ende, und dein Success Manager kümmert sich um Änderungen.
Alles, was Ihr Team braucht
in Intercom.
Macha integriert sich direkt in Ihren Intercom-Workflow, liest Tickets, aktualisiert Status und antwortet Kunden.
Tickets automatisch lösen
Der Agent nimmt neue Tickets auf, durchsucht Ihr Help Center, ruft Daten aus Ihren verbundenen Tools ab und antwortet Kunden – ganz ohne menschliches Zutun.
Ticket #4821 gelöst
Help Center-Artikel-Treffer · 8s
Rückerstattung verarbeitet – 49,99 $
Intercom · 12s
Statusupdate an Kunden gesendet
Intercom-Antwort · 3s
KI-Copilot über Intercom
Das Macha-Chrome-Seitenpanel öffnet sich über Intercom, sodass Ihre Agenten Fragen stellen, Ticket-Zusammenfassungen erhalten, Antworten entwerfen und Daten aus verbundenen Tools abrufen können – ohne das Ticket zu verlassen.
@refundAgent Fasse Ticket #4821 zusammen – Kunde fragt nach seiner Rückerstattung
Kunde hat Rückerstattung für Bestellung #1092 angefragt. Belastung von 49,99 $ gefunden. Antwortentwurf:
„Hallo Sarah, ich habe deine Rückerstattung von $49,99 verarbeitet. Sie trifft in 3 bis 5 Werktagen ein.“
Geben Sie Ihrem KI-Agenten Zugriff auf
jede Intercom-Aktion.
Wählen Sie, welche Trigger den Agenten auslösen und welche Aktionen er ausführen darf – Tickets durchsuchen, Antworten posten, Status aktualisieren, Ihre Wissensdatenbank synchronisieren und mehr.
First Customer Message
Trigger
Every Customer Message
Trigger
Conversation Assigned
Trigger
Conversation Closed
Trigger
Get Conversation
Aktion
Search Conversations
Aktion
Search Contacts
Aktion
Get Contact
Aktion
List Admins
Aktion
Search Help Center Articles
Aktion
Reply to Conversation
Aktion
Add Internal Note
Aktion
Close Conversation
Aktion
Assign Conversation
Aktion
Update Conversation Tags
Aktion
First Customer Message
Trigger
Every Customer Message
Trigger
Conversation Assigned
Trigger
Conversation Closed
Trigger
Get Conversation
Aktion
Search Conversations
Aktion
Search Contacts
Aktion
Get Contact
Aktion
List Admins
Aktion
Search Help Center Articles
Aktion
Reply to Conversation
Aktion
Add Internal Note
Aktion
Close Conversation
Aktion
Assign Conversation
Aktion
Update Conversation Tags
AktionSo nutzen Teams
Macha + Intercom.
Echte Workflows, die Support-Teams täglich ausführen – vom automatischen Lösen von Tickets bis zum Weiterleiten von Eskalationen.
Hallo Mia — Sie können Ihre Analytics als CSV exportieren über **Analytics → Export → CSV** oben rechts in jedem Report. Die ausführliche Anleitung finden Sie hier: [Analytics-Daten exportieren](https://help.example.com/exporting-analytics). Sagen Sie Bescheid, wenn der Export fehlschlägt oder die Spalten nicht passen.
Jede neue Intercom-Konversation mit Kontext triagieren
Wenn eine neue Konversation in Intercom eingeht, liest Macha das Kundenprofil, sucht im Help Center den passenden Artikel und antwortet entweder direkt mit der Lösung oder hinterlegt eine private Notiz mit Entwurf und Kontext für ein Teammitglied.
Anwendungsfall ansehenKönnen Sie unsere SLA-Bedingungen für Enterprise-Kunden heraussuchen? Ich muss ein Ticket zu Reaktionszeiten beantworten.
Das habe ich gefunden:
Interne Dokumente durchsuchen und den Agenten unterstützen
Braucht ein Agent eine interne Information, durchsucht Macha Google Docs und Notion nach der passenden Dokumentation und zeigt die entscheidenden Auszüge direkt im Gespräch.
Anwendungsfall ansehenAuf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Kein Training mit deinen Daten
Deine Inhalte werden niemals zum Training von KI-Modellen verwendet und nur für die in unserer Datenschutzerklärung genannten Fristen gespeichert.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Bereit, Intercom
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In wenigen Minuten eingerichtet. Verbinden Sie Intercom und Ihre Tools und setzen Sie Ihren ersten Agenten auf echte Tickets an.
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