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Confluence
Intercom ネイティブ連携
AIエージェント、対応先は Intercom。
チケットを解決し、お客様に返信し、キューを振り分け。Intercom の中で直接読み取り、書き込み、実行する AIエージェントで。
設定はあなたが
あとはお任せ
チケット #4821 — 返金承認
返金処理済み · 8秒
チケット #4822 — 返金処理完了
Intercom · 12秒
@refundAgent チケット #4823 はどうなった？
お客様が注文 #1087 の返金を希望。$49.99 を返金しました。チケットを解決済みに更新。
チケット #4824 — 一部返金
Intercom 返信 · 6秒
AI エージェントを、1週間以内にこちらでセットアップ
エージェント指示
Intercom に新しい会話が届いたら、連絡先のプロフィールとヘルプセンターを確認し、適切な背景を踏まえて返信する。引き継ぐ場合は非公開メモを残す
指示はこちらで作成
そのチケットにチームが普段どう回答しているかをもとに、Macha チームがエージェントの指示を作成します。
Get Conversation
Search Conversations
AI 用のツール
ツールはこちらで接続
エージェントが使う Intercom のアクション（検索、更新、返信など）を私たちが選び、過去のチケットでテストします。
稼働開始
内容が正しくなるまで、下書きは社内メモとして届きます。その後、エージェントがそのカテゴリを最初から最後まで処理し、変更はサクセスマネージャーが対応します。
チームに必要なすべてが
Intercom の中に。
Macha はあなたの Intercom ワークフローに直接組み込まれ、チケットを読み、ステータスを更新し、お客様に返信します。
チケットを自動で解決
エージェントは新しいチケットを受け取り、あなたの Help Center を検索し、接続されたツールからデータを取得して、お客様に返信します。すべて人手を介さずに。
チケット #4821 解決
Help Center 記事に一致 · 8秒
返金処理完了 — $49.99
Intercom · 12秒
ステータス更新をお客様に送信
Intercom 返信 · 3秒
Intercom の上に重ねる AI コパイロット
Macha の Chrome サイドパネルが Intercom の上に開き、エージェント担当者は質問したり、チケットの要約を得たり、返信を下書きしたり、接続ツールからデータを取得できます。チケットを離れることなく。
@refundAgent チケット #4821 を要約して — お客様が返金について尋ねています
お客様が注文 #1092 の返金を希望。$49.99 の請求を確認。返信の下書き：
「Sarah 様、$49.99 の返金を処理しました。3〜5 営業日で到着します。」
AIエージェントに与える
あらゆる Intercom アクション。
どのトリガーでエージェントを起動し、どのアクションを許可するかを選べます。チケット検索、返信投稿、ステータス更新、ナレッジベースの同期など。
First Customer Message
トリガー
Every Customer Message
トリガー
Conversation Assigned
トリガー
Conversation Closed
トリガー
Get Conversation
アクション
Search Conversations
アクション
Search Contacts
アクション
Get Contact
アクション
List Admins
アクション
Search Help Center Articles
アクション
Reply to Conversation
アクション
Add Internal Note
アクション
Close Conversation
アクション
Assign Conversation
アクション
Update Conversation Tags
アクション
First Customer Message
トリガー
Every Customer Message
トリガー
Conversation Assigned
トリガー
Conversation Closed
トリガー
Get Conversation
アクション
Search Conversations
アクション
Search Contacts
アクション
Get Contact
アクション
List Admins
アクション
Search Help Center Articles
アクション
Reply to Conversation
アクション
Add Internal Note
アクション
Close Conversation
アクション
Assign Conversation
アクション
Update Conversation Tags
アクションチームはこう使う
Macha + Intercom。
サポートチームが毎日実行している実際のワークフロー。チケットの自動解決からエスカレーションの振り分けまで。
Mia 様
Intercom の新しい会話を背景情報つきで振り分ける
Intercom に新しい会話が届くと、Macha は顧客のプロフィールを読み、ヘルプセンターから該当する記事を探します。そのうえで、自分で回答を返信するか、返信の下書きと背景情報をプライベートノートとして担当者に渡すかを判断します。
ユースケースを見るエンタープライズのお客様向けの SLA の条件を探してもらえますか。応答時間についてのチケットに返信したいです。
見つかった内容です:
社内ドキュメントを検索して担当者を助ける
担当者が社内の情報を必要としているとき、Macha が Google ドキュメントと Notion を横断して検索し、該当する箇所を会話の中に抜き出して示します。
ユースケースを見る信頼のための設計。
プライバシーのための設計。
あなたのデータは Macha AI で安全に守られます。最高水準のセキュリティ基準を満たし、妥協なくサポートに集中できます。
GDPR 準拠
世界的なデータ保護とセキュリティ基準に完全準拠。
お客様のデータで学習しません
お客様のコンテンツが AI モデルの学習に使われることはありません。保持期間はプライバシーポリシーに定めるとおりです。
世界中のサポートチームに 愛されています
サポートチームから届いた Macha AI の声をご覧ください。
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Intercom を
加速する準備は？
数分でセットアップ。Intercom とツールを接続し、最初のエージェントを実際のチケットに投入しましょう。
$50分の無料クレジット · 期限なし、クレジットカード不要