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AI エージェント for Zendesk。
Zendesk 内で直接読み取り、書き込み、行動する AI エージェントで、チケットを解決し、お客様に返信し、キューを振り分けます。
あなたが設定
あとは自動で処理
チケット #4821 — 返金承認
返金実施 · 8秒
チケット #4822 — 返金処理
Zendesk · 12秒
@refundAgent チケット #4823 はどうなった?
お客様が注文 #1087 の返金をリクエスト。$49.99 を返金。チケットは解決に更新。
チケット #4824 — 一部返金
Zendesk 返信 · 6秒
数分で AI エージェントを開始
エージェント指示
Help customers who can't log in by searching the knowledge base and replying with reset steps
AI に指示
プレーンな日本語でエージェントに何をするか伝えます。コード不要、複雑なセットアップ不要。
Get Ticket
Get Custom Fields
AI 用のツール
ツールを選ぶ
Zendesk のどのアクションをエージェントが使えるかを選びます。検索、更新、返信など。
AI に任せる
エージェントが最初から最後まで処理します。読み、判断し、行動し、完了。
チームに必要なすべてを
Zendesk の中で。
Macha は Zendesk のワークフローに直接組み込まれ、チケットを読み、ステータスを更新し、お客様に返信します。
チケットを自動で解決
エージェントは新しいチケットを受け取り、ヘルプセンターを検索し、接続されたツールからデータを取得し、お客様に返信します。すべて人手を介さずに。
チケット #4821 を解決
ヘルプセンター記事にマッチ · 8秒
返金処理 — $49.99
Zendesk · 12秒
お客様にステータス更新を送信
Zendesk 返信 · 3秒
Zendesk サイドバーの AI コパイロット
Zendesk 内のウィジェットで、エージェントが質問したり、チケットの要約を得たり、返信を作成したり、接続ツールからデータを取得したりできます。チケットを離れることなく。
@refundAgent チケット #4821 を要約して。お客様が返金について聞いている
お客様は注文 #1092 の返金をリクエスト。$49.99 の請求を確認。返信ドラフト:
「Sarah 様、$49.99 の返金を処理しました。3〜5 営業日で到着します。」
AI エージェントに、
あらゆる Zendesk アクションを。
エージェントをトリガーする条件と、実行できるアクションを選択してください。チケット検索、返信投稿、ステータス更新、ナレッジベースの同期など。
New Ticket
トリガー
Customer Reply
トリガー
Status Changed
トリガー
Priority Changed
トリガー
Ticket Assigned
トリガー
Ticket Closed
トリガー
Messaging
トリガー
Custom Webhook
トリガー
Get Ticket
アクション
Get Custom Fields
アクション
Read Attachment
アクション
Search Tickets
アクション
Search Users
アクション
List Groups
アクション
Add Public Reply
アクション
Add Internal Note
アクション
Update Status
アクション
Update Subject
アクション
Update Priority
アクション
Update Type
アクション
Update Tags
アクション
Update Fields
アクション
Assign Ticket
アクション
Search Articles
アクション
Sync Knowledge Base
アクション
New Ticket
トリガー
Customer Reply
トリガー
Status Changed
トリガー
Priority Changed
トリガー
Ticket Assigned
トリガー
Ticket Closed
トリガー
Messaging
トリガー
Custom Webhook
トリガー
Get Ticket
アクション
Get Custom Fields
アクション
Read Attachment
アクション
Search Tickets
アクション
Search Users
アクション
List Groups
アクション
Add Public Reply
アクション
Add Internal Note
アクション
Update Status
アクション
Update Subject
アクション
Update Priority
アクション
Update Type
アクション
Update Tags
アクション
Update Fields
アクション
Assign Ticket
アクション
Search Articles
アクション
Sync Knowledge Base
アクションチームが使う方法:
Macha + Zendesk。
サポートチームが毎日実行している実際のワークフロー。チケットの自動解決からエスカレーションのルーティングまで。
How do I reset my password? I've tried the login page but can't find the option.
Here's how to reset your password:
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
ユースケースを見るHi, I placed an order 3 days ago and haven't received any updates. Order #1847.
Hi! Your order #1847 shipped on March 2nd via FedEx. Your tracking number is 7829401 and it's estimated to arrive tomorrow. Let me know if you need anything else!
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
ユースケースを見るI'd like a refund for my last purchase. The product didn't meet my expectations.
I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
ユースケースを見るMy account was charged but I never received access to the premium features I paid for.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
ユースケースを見る信頼のための設計。
プライバシーのための設計。
あなたのデータは Macha AI で安全に守られます。最高水準のセキュリティ基準を満たし、妥協なくサポートに集中できます。
GDPR 準拠
世界的なデータ保護とセキュリティ基準に完全準拠。
データ保持ゼロポリシー
お客様の情報や会話を一切保存しません。
世界中のサポートチームに 愛されています
サポートチームから届いた Macha AI の声をご覧ください。
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Zendesk を
加速する準備はできましたか?
数分でセットアップ。Zendesk Marketplace からインストールしてツールを接続してください。
500 無料クレジット · 期限なし、クレジットカード不要