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KI-Agenten für Zendesk.
Löse Tickets, antworte Kunden und triagiere deine Queue, mit KI-Agenten, die direkt in Zendesk lesen, schreiben und handeln.
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Ticket #4821 — Rückerstattung genehmigt
Rückerstattung ausgelöst · 8 Sek.
Ticket #4822 — Rückerstattung verarbeitet
Zendesk · 12 Sek.
@refundAgent was ist mit Ticket #4823 passiert?
Kunde hat Rückerstattung für Bestellung #1087 angefragt. $49,99 erstattet. Ticket auf gelöst gesetzt.
Ticket #4824 — Teilrückerstattung
Zendesk-Antwort · 6 Sek.
Starte deinen KI-Agenten in Minuten
Agenten-Anweisungen
Help customers who can't log in by searching the knowledge base and replying with reset steps
Weise deine KI an
Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.
Get Ticket
Get Custom Fields
Tools für die KI
Wähle die Tools
Wähle, welche Zendesk-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.
Lass die KI arbeiten
Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.
Alles, was dein Team braucht,
direkt in Zendesk.
Macha steckt direkt in deinem Zendesk-Workflow, liest Tickets, aktualisiert Status und antwortet Kunden.
Tickets automatisch lösen
Der Agent nimmt neue Tickets an, sucht in deinem Hilfe-Center, zieht Daten aus deinen verbundenen Tools und antwortet Kunden, alles ohne menschliches Eingreifen.
Ticket #4821 gelöst
Hilfe-Center-Treffer · 8 Sek.
Rückerstattung verarbeitet — $49,99
Zendesk · 12 Sek.
Statusupdate an Kunden gesendet
Zendesk-Antwort · 3 Sek.
KI-Copilot in deiner Zendesk-Seitenleiste
Ein Widget direkt in Zendesk, wo deine Agenten Fragen stellen, Ticket-Zusammenfassungen erhalten, Antworten entwerfen und Daten aus verbundenen Tools ziehen können, ohne das Ticket zu verlassen.
@refundAgent fasse Ticket #4821 zusammen, die Kundin fragt nach ihrer Rückerstattung
Kundin hat Rückerstattung für Bestellung #1092 angefragt. $49,99 Zahlung gefunden. Antwortentwurf:
„Hallo Sarah, ich habe deine Rückerstattung von $49,99 verarbeitet. Sie trifft in 3 bis 5 Werktagen ein.“
Gib deinem KI-Agenten Zugriff auf
jede Zendesk-Aktion.
Wähle, welche Trigger den Agenten starten und welche Aktionen er ausführen kann, Tickets suchen, Antworten posten, Status aktualisieren, deine Wissensdatenbank synchronisieren und mehr.
New Ticket
Trigger
Customer Reply
Trigger
Status Changed
Trigger
Priority Changed
Trigger
Ticket Assigned
Trigger
Ticket Closed
Trigger
Messaging
Trigger
Custom Webhook
Trigger
Get Ticket
Aktion
Get Custom Fields
Aktion
Read Attachment
Aktion
Search Tickets
Aktion
Search Users
Aktion
List Groups
Aktion
Add Public Reply
Aktion
Add Internal Note
Aktion
Update Status
Aktion
Update Subject
Aktion
Update Priority
Aktion
Update Type
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Ticket
Aktion
Search Articles
Aktion
Sync Knowledge Base
Aktion
New Ticket
Trigger
Customer Reply
Trigger
Status Changed
Trigger
Priority Changed
Trigger
Ticket Assigned
Trigger
Ticket Closed
Trigger
Messaging
Trigger
Custom Webhook
Trigger
Get Ticket
Aktion
Get Custom Fields
Aktion
Read Attachment
Aktion
Search Tickets
Aktion
Search Users
Aktion
List Groups
Aktion
Add Public Reply
Aktion
Add Internal Note
Aktion
Update Status
Aktion
Update Subject
Aktion
Update Priority
Aktion
Update Type
Aktion
Update Tags
Aktion
Update Fields
Aktion
Assign Ticket
Aktion
Search Articles
Aktion
Sync Knowledge Base
AktionWie Teams
Macha + Zendesk nutzen.
Echte Workflows, die Support-Teams jeden Tag laufen, von der automatischen Ticketlösung bis zur Eskalationsleitung.
How do I reset my password? I've tried the login page but can't find the option.
Here's how to reset your password:
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
Anwendungsfall ansehenHi, I placed an order 3 days ago and haven't received any updates. Order #1847.
Hi! Your order #1847 shipped on March 2nd via FedEx. Your tracking number is 7829401 and it's estimated to arrive tomorrow. Let me know if you need anything else!
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Anwendungsfall ansehenI'd like a refund for my last purchase. The product didn't meet my expectations.
I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Anwendungsfall ansehenMy account was charged but I never received access to the premium features I paid for.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
Anwendungsfall ansehenAuf Vertrauen ausgelegt.
Auf Privatsphäre ausgelegt.
Deine Daten sind bei Macha AI sicher. Wir erfüllen höchste Sicherheitsstandards, damit du dich kompromisslos auf Support konzentrieren kannst.
DSGVO-konform
Vollständig auf globale Standards für Datenschutz und Sicherheit ausgerichtet.
Zero-Data-Retention-Richtlinie
Wir speichern niemals Kundendaten oder deine Kundenkonversationen.
Von Support-Teams geliebt weltweit
Sieh, was Support-Teams über Macha AI sagen.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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