Freshdesk

Support

Connect Freshdesk to Macha and give your AI assistant full helpdesk automation. Search and retrieve tickets with conversations, add public replies or internal notes, update priorities and statuses, and manage contacts — so your AI can handle support workflows end to end without leaving Macha.

Trigger und Aktionen

Aktion

Get Ticket

Retrieve full ticket details including conversations, tags, and custom fields by ticket ID.

Aktion

Search Tickets

Search across all Freshdesk tickets by keyword, status, priority, or assignee.

Aktion

Search Contacts

Search Freshdesk contacts by name, email, or phone number.

Aktion

Get Ticket Fields

List all available ticket fields and their options for your Freshdesk account.

Aktion

Search Articles

Search the Freshdesk knowledge base for solution articles by keyword.

Aktion

List Agents

List all agents in your Freshdesk account with their roles and groups.

Aktion

List Groups

List all agent groups in your Freshdesk account.

Aktion

Read Attachment

Download and read an attachment from a Freshdesk ticket.

Aktion

Add Public Reply

Post a public reply on a Freshdesk ticket visible to the customer.

Aktion

Add Internal Note

Add a private internal note on a Freshdesk ticket visible only to agents.

Aktion

Update Priority

Change the priority level of a Freshdesk ticket.

Aktion

Update Status

Change the status of a Freshdesk ticket (open, pending, resolved, closed).

Aktion

Update Tags

Add, remove, or replace tags on a Freshdesk ticket.

Aktion

Update Fields

Update custom fields on a Freshdesk ticket.

Aktion

Assign Ticket

Assign a Freshdesk ticket to a specific agent or group.

Trigger

Ticket Created

Fires when a new ticket is created in Freshdesk.

Trigger

Ticket Updated

Fires when any field on a ticket changes — status, assignee, priority, or tags.

Trigger

Custom Webhook

Fires when a custom Freshdesk webhook is triggered based on your automation rules.

Starte deinen KI-Agenten in Minuten

Agenten-Anweisungen

Help customers by searching their tickets and replying with a resolution or escalating to the right team

Weise deine KI an

Sag deinem Agenten in natürlicher Sprache, was zu tun ist. Kein Code, keine komplexe Einrichtung.

Get Ticket

Search Tickets

Tools für die KI

Wähle die Tools

Wähle, welche Freshdesk-Aktionen dein Agent nutzen darf, suchen, aktualisieren, antworten und mehr.

Reply to ticket

Update status

Add internal note

Lass die KI arbeiten

Dein Agent erledigt es Ende-zu-Ende, liest, entscheidet, handelt, fertig.

Freshdesk funktioniert mit allem anderen.

Freshdesk wird noch stärker, wenn es mit Ihren anderen Tools verbunden ist. Macha bringt sie alle zusammen, sodass Ihr KI-Assistent den vollen Kontext über Ihre gesamte Toolchain hat.

Alle Integrationen ansehen