Freshdesk

Support

Connect Freshdesk to Macha and give your AI assistant full helpdesk automation. Search and retrieve tickets with conversations, add public replies or internal notes, update priorities and statuses, and manage contacts — so your AI can handle support workflows end to end without leaving Macha.

Triggers e ações

Ação

Get Ticket

Retrieve full ticket details including conversations, tags, and custom fields by ticket ID.

Ação

Search Tickets

Search across all Freshdesk tickets by keyword, status, priority, or assignee.

Ação

Search Contacts

Search Freshdesk contacts by name, email, or phone number.

Ação

Get Ticket Fields

List all available ticket fields and their options for your Freshdesk account.

Ação

Search Articles

Search the Freshdesk knowledge base for solution articles by keyword.

Ação

List Agents

List all agents in your Freshdesk account with their roles and groups.

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List Groups

List all agent groups in your Freshdesk account.

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Read Attachment

Download and read an attachment from a Freshdesk ticket.

Ação

Add Public Reply

Post a public reply on a Freshdesk ticket visible to the customer.

Ação

Add Internal Note

Add a private internal note on a Freshdesk ticket visible only to agents.

Ação

Update Priority

Change the priority level of a Freshdesk ticket.

Ação

Update Status

Change the status of a Freshdesk ticket (open, pending, resolved, closed).

Ação

Update Tags

Add, remove, or replace tags on a Freshdesk ticket.

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Update Fields

Update custom fields on a Freshdesk ticket.

Ação

Assign Ticket

Assign a Freshdesk ticket to a specific agent or group.

Trigger

Ticket Created

Fires when a new ticket is created in Freshdesk.

Trigger

Ticket Updated

Fires when any field on a ticket changes — status, assignee, priority, or tags.

Trigger

Custom Webhook

Fires when a custom Freshdesk webhook is triggered based on your automation rules.

Coloque seu agente de IA em ação em minutos

Instruções do agente

Help customers by searching their tickets and replying with a resolution or escalating to the right team

Instrua sua IA

Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.

Get Ticket

Search Tickets

Ferramentas para a IA

Selecione as ferramentas

Escolha quais ações do Freshdesk seu agente pode usar, buscar, atualizar, responder e mais.

Reply to ticket

Update status

Add internal note

Deixe a IA trabalhar

Seu agente cuida de ponta a ponta, lê, decide, age, pronto.

Freshdesk funciona com tudo o mais.

Freshdesk fica ainda mais poderoso conectado às suas outras ferramentas. A Macha reúne todas elas, para que seu assistente de IA tenha contexto completo de toda a sua stack.

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