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Integração nativa com Intercom
Agentes de IA para Intercom.
Resolva tickets, responda aos clientes e organize sua fila, com agentes de IA que leem, escrevem e agem diretamente dentro do Intercom.
Você configura
Ele cuida do resto
Ticket #4821 — reembolso aprovado
Reembolso emitido · 8s
Ticket #4822 — reembolso processado
Intercom · 12s
@refundAgent o que aconteceu com o ticket #4823?
Cliente solicitou reembolso do pedido #1087. $49,99 reembolsados. Ticket atualizado para resolvido.
Ticket #4824 — reembolso parcial
Resposta no Intercom · 6s
Seu agente de IA, configurado para você em menos de uma semana
Instruções do agente
When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note
Escrevemos as instruções
A equipe Macha escreve as instruções do seu agente com base em como sua equipe já responde a esse tipo de ticket.
Get Conversation
Search Conversations
Ferramentas para a IA
Conectamos as ferramentas
Escolhemos as ações do Intercom que seu agente pode usar, buscar, atualizar, responder e mais, e testamos com seus tickets anteriores.
Ele começa a trabalhar
Os rascunhos chegam como notas privadas até estarem certos. Depois, o agente cuida dessa categoria de ponta a ponta, e seu gerente de sucesso cuida das mudanças.
Tudo o que sua equipe precisa
dentro do Intercom.
A Macha se integra diretamente ao seu fluxo no Intercom, lendo tickets, atualizando status e respondendo aos clientes.
Resolva tickets automaticamente
O agente pega novos tickets, busca na sua Help Center, extrai dados das suas ferramentas conectadas e responde aos clientes, tudo sem envolvimento humano.
Ticket #4821 resolvido
Correspondência de artigo da Help Center · 8s
Reembolso processado — $49,99
Intercom · 12s
Atualização de status enviada ao cliente
Resposta no Intercom · 3s
Copiloto de IA sobre o Intercom
O painel lateral da Macha no Chrome abre sobre o Intercom, para que seus agentes possam fazer perguntas, obter resumos de tickets, redigir respostas e extrair dados das ferramentas conectadas, sem sair do ticket.
@refundAgent resuma o ticket #4821 — o cliente está perguntando sobre o reembolso dele
Cliente solicitou reembolso do pedido #1092. Cobrança de $49,99 encontrada. Rascunho de resposta:
"Olá Sarah, processei seu reembolso de $49,99. Chegará em 3 a 5 dias úteis."
Dê ao seu agente de IA acesso a
qualquer ação do Intercom.
Escolha quais gatilhos disparam o agente e quais ações ele pode executar: buscar tickets, publicar respostas, atualizar status, sincronizar sua base de conhecimento e muito mais.
First Customer Message
Gatilho
Every Customer Message
Gatilho
Conversation Assigned
Gatilho
Conversation Closed
Gatilho
Get Conversation
Ação
Search Conversations
Ação
Search Contacts
Ação
Get Contact
Ação
List Admins
Ação
Search Help Center Articles
Ação
Reply to Conversation
Ação
Add Internal Note
Ação
Close Conversation
Ação
Assign Conversation
Ação
Update Conversation Tags
Ação
First Customer Message
Gatilho
Every Customer Message
Gatilho
Conversation Assigned
Gatilho
Conversation Closed
Gatilho
Get Conversation
Ação
Search Conversations
Ação
Search Contacts
Ação
Get Contact
Ação
List Admins
Ação
Search Help Center Articles
Ação
Reply to Conversation
Ação
Add Internal Note
Ação
Close Conversation
Ação
Assign Conversation
Ação
Update Conversation Tags
AçãoComo as equipes usam
Macha + Intercom.
Fluxos reais que as equipes de suporte executam todos os dias, de resolver tickets automaticamente a rotear escalações.
Hi Mia — you can export analytics as CSV from **Analytics → Export → CSV** in the top right of any report. Full walkthrough here: [Exporting your analytics data](https://help.example.com/exporting-analytics). Let me know if the export fails or the columns don't match what you need.
Triage every new Intercom conversation with context
When a new conversation lands in Intercom, Macha reads the customer's profile, searches the Help Center for the relevant article, and either replies directly with the answer or drops a private note with the draft plus context for a teammate.
Explorar caso de usoCan you find our SLA terms for enterprise customers? I need to respond to a ticket about response times.
Here's what I found:
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
Explorar caso de usoFeito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Não treinamos com os seus dados
O seu conteúdo nunca é usado para treinar modelos de IA e é retido apenas pelos prazos da nossa Política de Privacidade.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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o Intercom?
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