Gorgias

Support

Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.

Triggers e ações

Ação

Get Ticket

Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.

Ação

Search Tickets

Full-text search across Gorgias tickets — subject, message body, and customer details.

Ação

Search Customers

Find Gorgias customers by email, phone, or name.

Ação

Get Ticket Fields

List all custom ticket fields defined in your Gorgias account with their types and options.

Ação

Search Macros

Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.

Ação

Add Public Reply

Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).

Ação

Add Internal Note

Post a private internal note on a Gorgias ticket — visible only to agents.

Ação

Update Priority

Change a Gorgias ticket's priority (low, normal, high, urgent).

Ação

Update Status

Change a Gorgias ticket's status (open, pending, resolved, closed).

Ação

Update Tags

Set tags on a Gorgias ticket — replaces the existing tag set.

Ação

Update Fields

Update custom field values on a Gorgias ticket.

Ação

Assign Ticket

Assign a Gorgias ticket to a specific user (agent), team, or both.

Ação

List Agents

List all Gorgias users with their roles and availability.

Ação

List Teams

List all Gorgias teams for routing decisions.

Ação

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.

Trigger

Ticket Created

Fires when a new ticket lands in Gorgias.

Trigger

Ticket Updated

Fires when a ticket is updated — status, priority, assignment, tags.

Trigger

New Message Added

Fires when a customer replies (or any new message lands on a ticket).

Trigger

Custom Webhook

Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.

Coloque seu agente de IA em ação em minutos

Instruções do agente

Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags

Instrua sua IA

Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.

Get Ticket

Search Tickets

Ferramentas para a IA

Selecione as ferramentas

Escolha quais ações do Gorgias seu agente pode usar, buscar, atualizar, responder e mais.

Reply to ticket

Update status

Apply tags

Deixe a IA trabalhar

Seu agente cuida de ponta a ponta, lê, decide, age, pronto.

Gorgias funciona com tudo o mais.

Gorgias fica ainda mais poderoso conectado às suas outras ferramentas. A Macha reúne todas elas, para que seu assistente de IA tenha contexto completo de toda a sua stack.

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