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Integração nativa com Freshdesk
Agentes de IA para Freshdesk.
Resolva tickets, responda aos clientes e organize sua fila, com agentes de IA que leem, escrevem e agem diretamente dentro do Freshdesk.
Você configura
Ele cuida do resto
Ticket #4821 — reembolso aprovado
Reembolso emitido · 8s
Ticket #4822 — reembolso processado
Freshdesk · 12s
@refundAgent o que aconteceu com o ticket #4823?
Cliente solicitou reembolso do pedido #1087. $49,99 reembolsados. Ticket atualizado para resolvido.
Ticket #4824 — reembolso parcial
Resposta no Freshdesk · 6s
Coloque seu agente de IA em ação em minutos
Instruções do agente
Help customers by searching their tickets and replying with a resolution or escalating to the right team
Instrua sua IA
Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.
Get Ticket
Search Tickets
Ferramentas para a IA
Selecione as ferramentas
Escolha quais ações do Freshdesk seu agente pode usar, buscar, atualizar, responder e mais.
Deixe a IA trabalhar
Seu agente cuida de ponta a ponta, lê, decide, age, pronto.
Tudo o que sua equipe precisa
dentro do Freshdesk.
A Macha se integra diretamente ao seu fluxo no Freshdesk, lendo tickets, atualizando status e respondendo aos clientes.
Resolva tickets automaticamente
O agente pega novos tickets, busca na sua Knowledge Base, extrai dados das suas ferramentas conectadas e responde aos clientes, tudo sem envolvimento humano.
Ticket #4821 resolvido
Correspondência de artigo da Knowledge Base · 8s
Reembolso processado — $49,99
Freshdesk · 12s
Atualização de status enviada ao cliente
Resposta no Freshdesk · 3s
Copiloto de IA sobre o Freshdesk
O painel lateral da Macha no Chrome abre sobre o Freshdesk, para que seus agentes possam fazer perguntas, obter resumos de tickets, redigir respostas e extrair dados das ferramentas conectadas, sem sair do ticket.
@refundAgent resuma o ticket #4821 — o cliente está perguntando sobre o reembolso dele
Cliente solicitou reembolso do pedido #1092. Cobrança de $49,99 encontrada. Rascunho de resposta:
"Olá Sarah, processei seu reembolso de $49,99. Chegará em 3 a 5 dias úteis."
Dê ao seu agente de IA acesso a
qualquer ação do Freshdesk.
Escolha quais gatilhos disparam o agente e quais ações ele pode executar: buscar tickets, publicar respostas, atualizar status, sincronizar sua base de conhecimento e muito mais.
Ticket Created
Gatilho
Ticket Updated
Gatilho
Custom Webhook
Gatilho
Get Ticket
Ação
Search Tickets
Ação
Search Contacts
Ação
Get Ticket Fields
Ação
Search Articles
Ação
List Agents
Ação
List Groups
Ação
Read Attachment
Ação
Add Public Reply
Ação
Add Internal Note
Ação
Update Priority
Ação
Update Status
Ação
Update Tags
Ação
Update Fields
Ação
Assign Ticket
Ação
Ticket Created
Gatilho
Ticket Updated
Gatilho
Custom Webhook
Gatilho
Get Ticket
Ação
Search Tickets
Ação
Search Contacts
Ação
Get Ticket Fields
Ação
Search Articles
Ação
List Agents
Ação
List Groups
Ação
Read Attachment
Ação
Add Public Reply
Ação
Add Internal Note
Ação
Update Priority
Ação
Update Status
Ação
Update Tags
Ação
Update Fields
Ação
Assign Ticket
AçãoComo as equipes usam
Macha + Freshdesk.
Fluxos reais que as equipes de suporte executam todos os dias, de resolver tickets automaticamente a rotear escalações.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV by following these steps:
Auto-resolve ticket inquiries via Freshdesk
When a new Freshdesk ticket comes in, Macha reads the customer's message, searches your knowledge base and help articles for the best answer, and replies with a clear resolution — no agent needed.
Explorar caso de usoI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Freshdesk tickets by topic
When a new ticket arrives in Freshdesk, Macha reads the content, determines the topic and urgency, assigns the appropriate priority level, and routes it to the correct agent group — all in seconds.
Explorar caso de uso
Internal note added to ticket:
Add internal notes with context on Freshdesk tickets
When a Freshdesk ticket is updated, Macha pulls relevant context — customer history, related tickets, and past interactions — and adds a detailed internal note so the agent has everything they need.
Explorar caso de uso
Escalation alert posted to Slack:
Handle Freshdesk ticket escalations automatically
When a Freshdesk ticket priority changes to urgent, Macha gathers the full ticket context, searches knowledge base articles for relevant information, adds a detailed summary note, and notifies the team in Slack.
Explorar caso de usoFeito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Política de zero retenção de dados
Nunca armazenamos informações de clientes nem as suas conversas com clientes.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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