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Intégration native à Freshdesk
Des agents IA pour Freshdesk.
Résolvez les tickets, répondez aux clients et triez votre file d'attente, avec des agents IA qui lisent, écrivent et agissent directement dans Freshdesk.
Vous le configurez
Il gère le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
Freshdesk · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Le client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket marqué comme résolu.
Ticket #4824 — remboursement partiel
Réponse Freshdesk · 6s
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help customers by searching their tickets and replying with a resolution or escalating to the right team
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Ticket
Search Tickets
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Freshdesk votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Tout ce dont votre équipe a besoin
dans Freshdesk.
Macha s'intègre directement à votre flux Freshdesk, lit les tickets, met à jour les statuts et répond aux clients.
Résolvez les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre Knowledge Base, extrait les données de vos outils connectés et répond aux clients, le tout sans intervention humaine.
Ticket #4821 résolu
Correspondance d'article Knowledge Base · 8s
Remboursement traité — 49,99 $
Freshdesk · 12s
Mise à jour de statut envoyée au client
Réponse Freshdesk · 3s
Copilote IA par-dessus Freshdesk
Le panneau latéral Macha pour Chrome s'ouvre par-dessus Freshdesk, pour que vos agents puissent poser des questions, obtenir des résumés de tickets, rédiger des réponses et extraire des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821 — le client demande où en est son remboursement
Le client a demandé un remboursement pour la commande #1092. Débit de 49,99 $ trouvé. Brouillon de réponse :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
n'importe quelle action Freshdesk.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer : rechercher des tickets, publier des réponses, mettre à jour des statuts, synchroniser votre base de connaissances, et plus encore.
Ticket Created
Déclencheur
Ticket Updated
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Search Tickets
Action
Search Contacts
Action
Get Ticket Fields
Action
Search Articles
Action
List Agents
Action
List Groups
Action
Read Attachment
Action
Add Public Reply
Action
Add Internal Note
Action
Update Priority
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
Action
Ticket Created
Déclencheur
Ticket Updated
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Search Tickets
Action
Search Contacts
Action
Get Ticket Fields
Action
Search Articles
Action
List Agents
Action
List Groups
Action
Read Attachment
Action
Add Public Reply
Action
Add Internal Note
Action
Update Priority
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
ActionComment les équipes utilisent
Macha + Freshdesk.
Des flux réels que les équipes de support exécutent chaque jour, de la résolution automatique des tickets au routage des escalades.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV by following these steps:
Auto-resolve ticket inquiries via Freshdesk
When a new Freshdesk ticket comes in, Macha reads the customer's message, searches your knowledge base and help articles for the best answer, and replies with a clear resolution — no agent needed.
Explorer le cas d'usageI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Freshdesk tickets by topic
When a new ticket arrives in Freshdesk, Macha reads the content, determines the topic and urgency, assigns the appropriate priority level, and routes it to the correct agent group — all in seconds.
Explorer le cas d'usage
Internal note added to ticket:
Add internal notes with context on Freshdesk tickets
When a Freshdesk ticket is updated, Macha pulls relevant context — customer history, related tickets, and past interactions — and adds a detailed internal note so the agent has everything they need.
Explorer le cas d'usage
Escalation alert posted to Slack:
Handle Freshdesk ticket escalations automatically
When a Freshdesk ticket priority changes to urgent, Macha gathers the full ticket context, searches knowledge base articles for relevant information, adds a detailed summary note, and notifies the team in Slack.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Politique de non-rétention des données
Nous ne stockons jamais les informations clients ni vos conversations client.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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