Gorgias

Support

Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.

Triggers et actions

Action

Get Ticket

Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.

Action

Search Tickets

Full-text search across Gorgias tickets — subject, message body, and customer details.

Action

Search Customers

Find Gorgias customers by email, phone, or name.

Action

Get Ticket Fields

List all custom ticket fields defined in your Gorgias account with their types and options.

Action

Search Macros

Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.

Action

Add Public Reply

Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).

Action

Add Internal Note

Post a private internal note on a Gorgias ticket — visible only to agents.

Action

Update Priority

Change a Gorgias ticket's priority (low, normal, high, urgent).

Action

Update Status

Change a Gorgias ticket's status (open, pending, resolved, closed).

Action

Update Tags

Set tags on a Gorgias ticket — replaces the existing tag set.

Action

Update Fields

Update custom field values on a Gorgias ticket.

Action

Assign Ticket

Assign a Gorgias ticket to a specific user (agent), team, or both.

Action

List Agents

List all Gorgias users with their roles and availability.

Action

List Teams

List all Gorgias teams for routing decisions.

Action

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.

Trigger

Ticket Created

Fires when a new ticket lands in Gorgias.

Trigger

Ticket Updated

Fires when a ticket is updated — status, priority, assignment, tags.

Trigger

New Message Added

Fires when a customer replies (or any new message lands on a ticket).

Trigger

Custom Webhook

Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.

Lancez votre agent IA en quelques minutes

Instructions de l'agent

Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags

Instruisez votre IA

Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.

Get Ticket

Search Tickets

Outils pour l'IA

Choisissez les outils

Choisissez quelles actions Gorgias votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.

Reply to ticket

Update status

Apply tags

Laissez l'IA travailler

Votre agent gère de bout en bout, lit, décide, agit, terminé.

Gorgias fonctionne avec tout le reste.

Gorgias est encore plus puissant quand il est connecté à vos autres outils. Macha les réunit tous, pour que votre assistant IA ait un contexte complet sur toute votre stack.

Voir toutes les intégrations