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Un agent · chaque helpdesk
Des agents IA pour votre helpdesk
Déployez le même agent Macha dans le helpdesk que vous utilisez — Zendesk, Freshdesk, Gorgias, Front, Intercom ou HubSpot. Il lit, écrit et résout les tickets nativement dans chacun.
Choisissez votre helpdesk.
Le même agent, le même cerveau — chaque page est adaptée à la façon exacte dont Macha fonctionne dans ce helpdesk.
Macha on Zendesk
Découvrez comment Macha lit, écrit et résout les tickets nativement dans Zendesk.
Explorer
Macha on Freshdesk
Découvrez comment Macha lit, écrit et résout les tickets nativement dans Freshdesk.
Explorer
Macha on Gorgias
Découvrez comment Macha lit, écrit et résout les tickets nativement dans Gorgias.
Explorer
Macha on Front
Découvrez comment Macha lit, écrit et résout les tickets nativement dans Front.
Explorer
Macha on Intercom
Découvrez comment Macha lit, écrit et résout les tickets nativement dans Intercom.
Explorer
Macha on HubSpot
Découvrez comment Macha lit, écrit et résout les tickets nativement dans HubSpot.
ExplorerVous comparez les façons d'ajouter l'IA à votre help desk ? Lisez notre guide d'implémentation de l'IA pour le support client (en anglais).
Votre agent IA, configuré pour vous en moins d'une semaine
Instructions de l'agent
Help customers who can't log in by searching the knowledge base and replying with reset steps
Nous rédigeons les instructions
L'équipe Macha rédige les instructions de votre agent à partir de la façon dont votre équipe répond déjà à ce type de ticket.
Get Ticket
Get Ticket Custom Fields
Outils pour l'IA
Nous connectons les outils
Nous choisissons les actions Zendesk que votre agent peut utiliser, rechercher, mettre à jour, répondre et plus, et nous le testons sur vos anciens tickets.
Il se met au travail
Les brouillons arrivent en notes privées jusqu'à ce qu'ils soient justes. Ensuite, l'agent traite cette catégorie de bout en bout, et votre responsable du succès client gère les changements.
Conçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Aucun entraînement sur vos données
Votre contenu n’est jamais utilisé pour entraîner des modèles d’IA et n’est conservé que pendant les durées prévues par notre Politique de confidentialité.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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