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Intégration native à HubSpot
Des agents IA pour HubSpot.
Résolvez les tickets, répondez aux clients et triez votre file d'attente, avec des agents IA qui lisent, écrivent et agissent directement dans HubSpot.
Vous le configurez
Il gère le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
HubSpot · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Le client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket marqué comme résolu.
Ticket #4824 — remboursement partiel
Réponse HubSpot · 6s
Votre agent IA, configuré pour vous en moins d'une semaine
Instructions de l'agent
When a new HubSpot ticket lands, pull the contact's account details, check their deals, and reply with the right context
Nous rédigeons les instructions
L'équipe Macha rédige les instructions de votre agent à partir de la façon dont votre équipe répond déjà à ce type de ticket.
Search Contacts
Get Contact
Outils pour l'IA
Nous connectons les outils
Nous choisissons les actions HubSpot que votre agent peut utiliser, rechercher, mettre à jour, répondre et plus, et nous le testons sur vos anciens tickets.
Il se met au travail
Les brouillons arrivent en notes privées jusqu'à ce qu'ils soient justes. Ensuite, l'agent traite cette catégorie de bout en bout, et votre responsable du succès client gère les changements.
Tout ce dont votre équipe a besoin
dans HubSpot.
Macha s'intègre directement à votre flux HubSpot, lit les tickets, met à jour les statuts et répond aux clients.
Résolvez les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre knowledge base, extrait les données de vos outils connectés et répond aux clients, le tout sans intervention humaine.
Ticket #4821 résolu
Correspondance d'article knowledge base · 8s
Remboursement traité — 49,99 $
HubSpot · 12s
Mise à jour de statut envoyée au client
Réponse HubSpot · 3s
Copilote IA par-dessus HubSpot
Le panneau latéral Macha pour Chrome s'ouvre par-dessus HubSpot, pour que vos agents puissent poser des questions, obtenir des résumés de tickets, rédiger des réponses et extraire des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821 — le client demande où en est son remboursement
Le client a demandé un remboursement pour la commande #1092. Débit de 49,99 $ trouvé. Brouillon de réponse :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
n'importe quelle action HubSpot.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer : rechercher des tickets, publier des réponses, mettre à jour des statuts, synchroniser votre base de connaissances, et plus encore.
New Ticket Created
Déclencheur
Ticket Updated
Déclencheur
New Contact Created
Déclencheur
Search Contacts
Action
Get Contact
Action
Update Contact
Action
Search Deals
Action
Get Deal
Action
Update Deal Stage
Action
Search Tickets
Action
Get Ticket
Action
Update Ticket
Action
Add Note
Action
List Pipelines
Action
New Ticket Created
Déclencheur
Ticket Updated
Déclencheur
New Contact Created
Déclencheur
Search Contacts
Action
Get Contact
Action
Update Contact
Action
Search Deals
Action
Get Deal
Action
Update Deal Stage
Action
Search Tickets
Action
Get Ticket
Action
Update Ticket
Action
Add Note
Action
List Pipelines
ActionComment les équipes utilisent
Macha + HubSpot.
Des flux réels que les équipes de support exécutent chaque jour, de la résolution automatique des tickets au routage des escalades.
**CRM context (from HubSpot)**
Look up HubSpot context on every support ticket
When a Zendesk ticket lands, Macha pulls the customer's HubSpot record — their plan, open deals, lifecycle stage, and account owner — and drops it into an internal note so the agent has full CRM context before they reply.
Explorer le cas d'usageHey, would love a demo this week if possible. Any time works for me after 2pm ET.
You're booked for Thursday at 3pm ET with Rahul — invite is on the way with the Google Meet link. If that time stops working, just reply to the invite and I'll rebook.
Book a demo without leaving the conversation
When a customer asks for a demo in chat or email, Macha checks Google Calendar for the account owner's free slots this week, proposes three concrete times, and books the meeting with a Google Meet link the moment they pick one.
Explorer le cas d'usageCan you find our SLA terms for enterprise customers? I need to respond to a ticket about response times.
Here's what I found:
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Aucun entraînement sur vos données
Votre contenu n’est jamais utilisé pour entraîner des modèles d’IA et n’est conservé que pendant les durées prévues par notre Politique de confidentialité.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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