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Integración nativa con HubSpot
Agentes de IA para HubSpot.
Resuelve tickets, responde a los clientes y clasifica tu cola, con agentes de IA que leen, escriben y actúan directamente dentro de HubSpot.
Tú lo configuras
Él se encarga del resto
Ticket #4821 — reembolso aprobado
Reembolso emitido · 8s
Ticket #4822 — reembolso procesado
HubSpot · 12s
@refundAgent ¿qué pasó con el ticket #4823?
El cliente solicitó un reembolso del pedido #1087. 49,99 $ reembolsados. Ticket actualizado a resuelto.
Ticket #4824 — reembolso parcial
Respuesta en HubSpot · 6s
Tu agente IA, configurado para ti en menos de una semana
Instrucciones del agente
When a new HubSpot ticket lands, pull the contact's account details, check their deals, and reply with the right context
Escribimos las instrucciones
El equipo de Macha escribe las instrucciones de tu agente a partir de cómo tu equipo ya responde ese tipo de ticket.
Search Contacts
Get Contact
Herramientas para la IA
Conectamos las herramientas
Elegimos las acciones de HubSpot que puede usar tu agente, buscar, actualizar, responder y más, y lo probamos con tus tickets anteriores.
Se pone a trabajar
Los borradores llegan como notas privadas hasta que son correctos. Después, el agente gestiona esa categoría de principio a fin, y tu gestor de éxito se encarga de los cambios.
Todo lo que tu equipo necesita
dentro de HubSpot.
Macha se integra directamente en tu flujo de HubSpot, leyendo tickets, actualizando estados y respondiendo a los clientes.
Resuelve tickets automáticamente
El agente toma los tickets nuevos, busca en tu knowledge base, extrae datos de tus herramientas conectadas y responde a los clientes, todo sin intervención humana.
Ticket #4821 resuelto
Coincidencia en artículo de knowledge base · 8s
Reembolso procesado — 49,99 $
HubSpot · 12s
Actualización de estado enviada al cliente
Respuesta en HubSpot · 3s
Copiloto de IA sobre HubSpot
El panel lateral de Macha en Chrome se abre sobre HubSpot, para que tus agentes puedan hacer preguntas, obtener resúmenes de tickets, redactar respuestas y extraer datos de las herramientas conectadas, sin salir del ticket.
@refundAgent resume el ticket #4821 — el cliente pregunta por su reembolso
El cliente solicitó un reembolso del pedido #1092. Se encontró un cargo de 49,99 $. Borrador de respuesta:
«Hola Sarah, he procesado tu reembolso de $49.99. Llegará en 3-5 días hábiles.»
Da a tu agente de IA acceso a
cualquier acción de HubSpot.
Elige qué disparadores activan al agente y qué acciones puede realizar: buscar tickets, publicar respuestas, actualizar estados, sincronizar tu base de conocimiento y más.
New Ticket Created
Disparador
Ticket Updated
Disparador
New Contact Created
Disparador
Search Contacts
Acción
Get Contact
Acción
Update Contact
Acción
Search Deals
Acción
Get Deal
Acción
Update Deal Stage
Acción
Search Tickets
Acción
Get Ticket
Acción
Update Ticket
Acción
Add Note
Acción
List Pipelines
Acción
New Ticket Created
Disparador
Ticket Updated
Disparador
New Contact Created
Disparador
Search Contacts
Acción
Get Contact
Acción
Update Contact
Acción
Search Deals
Acción
Get Deal
Acción
Update Deal Stage
Acción
Search Tickets
Acción
Get Ticket
Acción
Update Ticket
Acción
Add Note
Acción
List Pipelines
AcciónCómo los equipos usan
Macha + HubSpot.
Flujos reales que los equipos de soporte ejecutan cada día, desde resolver tickets automáticamente hasta enrutar escalaciones.
**CRM context (from HubSpot)**
Look up HubSpot context on every support ticket
When a Zendesk ticket lands, Macha pulls the customer's HubSpot record — their plan, open deals, lifecycle stage, and account owner — and drops it into an internal note so the agent has full CRM context before they reply.
Explorar caso de usoHey, would love a demo this week if possible. Any time works for me after 2pm ET.
You're booked for Thursday at 3pm ET with Rahul — invite is on the way with the Google Meet link. If that time stops working, just reply to the invite and I'll rebook.
Book a demo without leaving the conversation
When a customer asks for a demo in chat or email, Macha checks Google Calendar for the account owner's free slots this week, proposes three concrete times, and books the meeting with a Google Meet link the moment they pick one.
Explorar caso de usoCan you find our SLA terms for enterprise customers? I need to respond to a ticket about response times.
Here's what I found:
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
Explorar caso de usoConstruido para la confianza.
Diseñado para la privacidad.
Tus datos están seguros con Macha AI. Cumplimos los más altos estándares de seguridad para que puedas centrarte en el soporte sin concesiones.
Cumple con GDPR
Totalmente alineado con los estándares globales de protección de datos y seguridad.
No entrenamos con tus datos
Tu contenido nunca se usa para entrenar modelos de IA y solo se conserva durante los plazos de nuestra Política de Privacidad.
Amado por equipos de soporte en todo el mundo
Mira lo que los equipos de soporte están diciendo sobre Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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HubSpot?
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