Macha AI Zendesk Apps

AI Apps for Every Support Team

Tackle support challenges head-on with AI apps designed for Zendesk—streamline replies, translate instantly, analyze tickets, and automate routine work.
AI Copilot for Agents Icon
AI Copilot for Agents
Draft replies, summarize threads and work faster without leaving Zendesk.
Explore App
Auto Reply AI Agent Icon
Auto Reply AI Agent
An autonomous AI agent that drafts and sends replies for you — fully hands-off, fully on-brand.
Explore App
AI Ticket Translations Icon
AI Ticket Translations
Agents can read, write, and reply in 80+ languages — no extra tools needed.
Explore App
AI Copilot for Zendesk
AI Knowledge Base
Search your knowledge sources with AI from inside Zendesk
Explore App
Auto Reply AI Agent for Zendesk
Past Tickets AI
AI that learns from your past tickets - and helps solve new ones
Explore App
AI Ticket Translations for Zendesk
Ticket Fields AI (coming soon)
AI that reads new tickets and auto fills 'Ticket Fields'
Coming Soon

Built For Trust.
Designed For Privacy.

Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant Icon
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy Icon
Zero Data Retention Policy
We never store customer information or your customer conversations.
Mymuesli Testimonial Logo
“Macha AI has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French. I was so impressed that I shared our experience with Zendesk and their partners — they were equally amazed”
Yasmin John
Head of Customer Support

5+

Languages Served

5 mins

Time Saved Per Ticket
Yasmin Testimonial Picture
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Transform Your Zendesk Support

100,000+
Tickets Processed
80+
Languages Handled
1,400+
Support Agents Assisted
22+
Countries where Macha AI has customers