Past Tickets AI Knowledge Base
Transform solved Zendesk tickets into structured knowledge blocks, identify knowledge gaps, and publish what customers actually need.
Turn Solved Tickets into Knowledge
Convert resolved support cases into structured, reusable knowledge blocks.
Identify Knowledge Gaps
Detect missing articles and outdated information by comparing solved tickets against Help Center.
Publish Help Center Articles
Admin-controlled workflow for publishing AI Solutions as official Help Center content.
What it does.
Everything included with Past Tickets AI Knowledge Base to help your team work faster.
Turn Solved Tickets into Knowledge
Convert solved Zendesk tickets into structured AI Solutions — reusable knowledge from real support cases.
Identify Knowledge Gaps
Detect missing articles, outdated information, and partial coverage by comparing solved tickets against Help Center.
Publish Help Center Articles in Clicks
Turn AI Solutions into Zendesk Help Center articles with admin control — never auto-published.
Shared Team Memory
Knowledge uncovered in one ticket becomes reusable for everyone.
Continuous AI Learning
System improves with every solved ticket, refining AI Solutions as patterns emerge.
Always Up to Date
Knowledge Base evolves as support issues change.
Faster Agent Onboarding
New team members ramp up quickly by learning from proven solutions.
Simple, transparent pricing.
No contracts. No minimum seats. Start with a 7-day free trial — no credit card required.
Starter
Read up to 1,000 tickets to create knowledge articles
billed monthly
- Knowledge creation from past tickets
- Historic ticket ingestion
- Side-bar app for agents
- In-Zendesk suggestions
- Help Center integration
No credit card required
Professional
Read up to 3,000 tickets to create knowledge articles
billed monthly
- Knowledge creation from past tickets
- Historic ticket ingestion
- Side-bar app for agents
- In-Zendesk suggestions
- Help Center integration
No credit card required
Business
Read up to 7,500 tickets to create knowledge articles
billed monthly
- Knowledge creation from past tickets
- Historic ticket ingestion
- Side-bar app for agents
- In-Zendesk suggestions
- Help Center integration
No credit card required
Enterprise
Custom volume
tailored to your needs
- Everything in previous tiers
- Custom volume limits
- Dedicated support
Talk to our team
Use cases.
See how teams use Past Tickets AI Knowledge Base to work smarter.
Turn Tickets Into Knowledge
Your solved tickets are full of valuable documentation — step-by-step fixes, troubleshooting notes, and clear explanations. Past Tickets AI turns them into clean, reusable AI Solutions so your team can instantly access what they've already solved.
Learn moreUse Past Tickets for Support
Your agents have solved thousands of problems before — but those answers are buried inside Zendesk ticket threads. Past Tickets AI changes that.
Learn moreGenerate Help Center Articles
Great documentation starts with real customer problems — but most teams don't have time to turn solved tickets into articles. Past Tickets AI does it automatically.
Learn moreZendesk Integration
Past Tickets AI works directly inside Zendesk, surfacing the best AI Solutions from your solved tickets exactly when agents need them. No switching tools. No breaking workflows.
Learn morevs Other Zendesk AI Tools
Zendesk offers many AI tools — intent detection, macros, bots, search assistants, and productivity features. But none of them focus on the most valuable asset support teams already have: their solved tickets.
Learn moreIngest Past Solved Tickets
Your ticket history is full of knowledge — but only if you can extract it. Past Tickets AI ingests your solved Zendesk tickets and turns them into clean, reusable AI Solutions.
Learn moreFrequently asked questions.
Everything you need to know about Past Tickets AI Knowledge Base.
Built For Trust.
Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
Loved by support teams worldwide
See what support teams are saying about Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons