Privacy Policy

AGZ Technologies Private Limited ("Macha", "we", "us") operates the getmacha.com website and the Macha AI platform. This privacy policy governs how we collect, use, and protect user data. Macha provides AI-powered agents that integrate with third-party tools including Zendesk, Slack, Notion, Google Workspace, Shopify, Stripe, and others to help support teams work more efficiently.

Collection of Information

We collect several categories of data:

• Account information: Name, email address, phone number, payment details, and identity verification documents
• Activity tracking: IP address, browsing behaviour, timestamps, device information, and session analytics
• Integration data: Data accessed through connected third-party services (e.g., support tickets, messages, documents) as authorised by the user
• User-generated content: Agent configurations, instructions, and business information provided through the platform
• Client data: Information submitted by end-users through customer-facing AI agents
• Demo and enquiry data: Email addresses and company names submitted through our demo booking and contact forms

Payment processing occurs through external gateways and follows those providers' policies rather than our retention practices.

Data Usage

We use collected information for:

• Account access control and personalised experiences
• Service provision, including AI agent functionality across connected integrations
• Payment processing and billing
• Administrative communications and service updates
• Internal analytics and performance improvement
• Marketing and promotional campaigns (with consent where required)
• Security, fraud prevention, and abuse detection
• Legal compliance and law enforcement cooperation

Third-Party Integrations

Macha connects to third-party services on behalf of users to power AI agent functionality. When you connect an integration, we access only the data necessary to perform the actions you configure. Supported integrations include but are not limited to:

• Support platforms: Zendesk, Intercom
• Communication tools: Slack, email
• Knowledge and productivity: Notion, Google Docs, Google Sheets, Airtable
• E-commerce and payments: Shopify, Stripe, Razorpay
• Google Workspace: Gmail, Calendar, Docs, Sheets, and Drive (accessed via OAuth)

Data accessed through integrations is processed by our AI providers (including OpenAI, Anthropic, and Groq) solely for agent functionality and user-requested actions. OAuth tokens are stored encrypted; integration content is accessed in real-time and not permanently stored. Users can disconnect any integration at any time through their account settings.

Third-Party Sharing

We may share data in these circumstances:

• With AI and LLM providers for processing agent requests
• With payment gateway providers for transaction processing
• With analytics tools for website and product improvement
• With government agencies when legally required
• In connection with a merger, acquisition, or sale of assets (with notice to users)

Cookies and Tracking

Our website uses cookies for session management, analytics, and user preferences. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. We maintain a zero data retention policy for customer conversation content processed through our AI agents. Staff may access accounts for support purposes only with user consent.

Data Retention

We retain account information for as long as your account is active or as needed to provide services. When you delete your account, we remove your information within 30 days, except where retention is required by law or for legitimate legal defence purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Trademark Acknowledgement

Zendesk® is a registered trademark of Zendesk, Inc. Google Workspace™, Gmail™, Google Docs™, Google Sheets™, and Google Drive™ are trademarks of Google LLC. Slack® is a registered trademark of Slack Technologies, LLC. Notion™ is a trademark of Notion Labs, Inc. Shopify® is a registered trademark of Shopify Inc. Stripe® is a registered trademark of Stripe, Inc. All other trademarks are the property of their respective owners. Macha is not affiliated with or endorsed by any of these companies.

Contact

Questions about this privacy policy should be directed to [email protected].