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Trusted by 200+ Support Teams
Loved Globally by Zendesk Teams
From faster replies to seamless translations, our Zendesk-native AI toolkit is helping support teams work smarter every day.
5.0
"The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!"
Daniela Costa
Head of Support, Seabra
"Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket — a huge win for us since we provide support in 9 different languages."
Marius F
Support Head, Zentana
"We’ve been using Macha for a little while now and it’s been really great addition so far! It’s powerful, convenient, and makes getting work done a lot easier for our agents."
Alexander Wedén
Head of Support, Undisclosed
"Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools."
Cathleen Wright
Zendesk Admin, Cortex IO
"This HR management software has streamlined our entire HR process, from recruitment to employee onboarding and performance reviews by customer."
Benny Bartlett
Interactive Designer
"This project management tool has completely transformed how we handle our projects. The ability to track tasks, collaborate in real-time, and manage resources all."
Halie Salisbury
Head of Technology
"So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language."
Jae Oliver
Head of Support, Wise
"Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time."
Harry Jackson
Head of Support, Crumb
"Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!"
Dave G
Head of Support, Cyber Power Systems
"Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team and lead to more fulfilling answers to our customers."
Pauli Juel
Head of CS, Dokument24
"Switching to this CRM has been a game changer for our sales team. The interface is intuitive, and the automation features have saved us countless hours."
Sidney Burns
Operations Director
"We’ve been using this customer support platform for six months, and our response times have improved by 40%. The analytics dashboard provides happier, and so are we!"
Damaris Little
Talent Manager
Macha has been working great for us so far! It is much more convenient to support customers in multiple languages and find information on the spot using AI. Now it is much faster and easier to translate tickets, find relevant Help Center articles or find answers to questions.
Lana T
Zendesk Admin, Swotzy
"Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!"
Mischa Wolf
Head of Support, Topi
"We’re enjoying this integration so far — it delivers intuitive and well-structured replies, and it’s been helpful for our support workflows. Overall, a promising tool with solid potential."
Paula G
Head of Customer Support, Xly Studio
"The team enjoys using it, the answers are generated quick and easy. Efficiency has gone up. We hope to see even more increases here in the future."
Kilian Leister
Support Head, Didriksons
"Our team has become much more cohesive since we started using this collaboration tool. The real-time chat, file sharing, and task management features."
Brycen Napier
Direction Assistant
"This project management tool has completely transformed how we handle our projects. The ability to track tasks, collaborate in real-time, and manage resources all."
