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Native Front integration
AI agents for Front.
Resolve tickets, reply to customers, and triage your queue, with AI agents that read, write, and act directly inside Front.
You set it up
It handles the rest
Ticket #4821 — refund approved
Refund issued · 8s
Ticket #4822 — refund processed
Front · 12s
@refundAgent what happened with ticket #4823?
Customer requested a refund for order #1087. $49.99 refunded. Ticket updated to solved.
Ticket #4824 — partial refund
Front reply · 6s
Get your AI agent started in minutes
Agent instructions
Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Get Conversation
Search Conversations
Tools for the AI
Select the tools
Pick which Front actions your agent can use, search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end, reads, decides, acts, done.
Everything your team needs
inside Front.
Macha plugs directly into your Front workflow, reading tickets, updating statuses, and replying to customers.
Resolve tickets automatically
The agent picks up new tickets, searches your Knowledge Base, pulls data from your connected tools, and replies to customers, all without human involvement.
Ticket #4821 resolved
Knowledge Base article match · 8s
Refund processed — $49.99
Front · 12s
Status update sent to customer
Front reply · 3s
AI copilot on top of Front
The Macha Chrome side panel opens on top of Front, so your agents can ask questions, get ticket summaries, draft replies, and pull data from connected tools, without leaving the ticket.
@refundAgent summarize ticket #4821 — customer is asking about their refund
Customer requested refund for order #1092. $49.99 charge found. Draft reply:
"Hi Sarah, I've processed your $49.99 refund. It'll arrive in 3-5 business days."
Give your AI agent access to
any Front action.
Choose which triggers fire the agent and which actions it can take, search tickets, post replies, update statuses, sync your knowledge base, and more.
Conversation Created
Trigger
New Message Added
Trigger
Conversation Assigned
Trigger
Custom Webhook
Trigger
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Custom Fields
Action
List Tags
Action
Add Public Reply
Action
Add Internal Comment
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Conversation
Action
List Teammates
Action
List Teams
Action
List Inboxes
Action
Read Attachment
Action
Conversation Created
Trigger
New Message Added
Trigger
Conversation Assigned
Trigger
Custom Webhook
Trigger
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Custom Fields
Action
List Tags
Action
Add Public Reply
Action
Add Internal Comment
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Conversation
Action
List Teammates
Action
List Teams
Action
List Inboxes
Action
Read Attachment
ActionHow teams use
Macha + Front.
Real workflows that support teams run every day, from auto-resolving tickets to routing escalations.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV in just a few steps:
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed.
Explore use caseI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds.
Explore use case
Internal comment added to conversation:
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need.
Explore use case
Escalation alert posted to Slack:
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack.
Explore use caseBuilt For Trust.
Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
Loved by support teams worldwide
See what support teams are saying about Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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Front?
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