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Intégration native à Front
Des agents IA pour Front.
Résolvez les tickets, répondez aux clients et triez votre file d'attente, avec des agents IA qui lisent, écrivent et agissent directement dans Front.
Vous le configurez
Il gère le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
Front · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Le client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket marqué comme résolu.
Ticket #4824 — remboursement partiel
Réponse Front · 6s
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Conversation
Search Conversations
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Front votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Tout ce dont votre équipe a besoin
dans Front.
Macha s'intègre directement à votre flux Front, lit les tickets, met à jour les statuts et répond aux clients.
Résolvez les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre Knowledge Base, extrait les données de vos outils connectés et répond aux clients, le tout sans intervention humaine.
Ticket #4821 résolu
Correspondance d'article Knowledge Base · 8s
Remboursement traité — 49,99 $
Front · 12s
Mise à jour de statut envoyée au client
Réponse Front · 3s
Copilote IA par-dessus Front
Le panneau latéral Macha pour Chrome s'ouvre par-dessus Front, pour que vos agents puissent poser des questions, obtenir des résumés de tickets, rédiger des réponses et extraire des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821 — le client demande où en est son remboursement
Le client a demandé un remboursement pour la commande #1092. Débit de 49,99 $ trouvé. Brouillon de réponse :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
n'importe quelle action Front.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer : rechercher des tickets, publier des réponses, mettre à jour des statuts, synchroniser votre base de connaissances, et plus encore.
Conversation Created
Déclencheur
New Message Added
Déclencheur
Conversation Assigned
Déclencheur
Custom Webhook
Déclencheur
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Custom Fields
Action
List Tags
Action
Add Public Reply
Action
Add Internal Comment
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Conversation
Action
List Teammates
Action
List Teams
Action
List Inboxes
Action
Read Attachment
Action
Conversation Created
Déclencheur
New Message Added
Déclencheur
Conversation Assigned
Déclencheur
Custom Webhook
Déclencheur
Get Conversation
Action
Search Conversations
Action
Search Contacts
Action
Get Custom Fields
Action
List Tags
Action
Add Public Reply
Action
Add Internal Comment
Action
Update Status
Action
Update Tags
Action
Update Fields
Action
Assign Conversation
Action
List Teammates
Action
List Teams
Action
List Inboxes
Action
Read Attachment
ActionComment les équipes utilisent
Macha + Front.
Des flux réels que les équipes de support exécutent chaque jour, de la résolution automatique des tickets au routage des escalades.
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV in just a few steps:
Auto-resolve conversation inquiries via Front
When a new conversation lands in a Front inbox, Macha reads the customer's message, searches your knowledge base for the best answer, and replies with a clear resolution — no teammate needed.
Explorer le cas d'usageI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Front conversations by topic
When a new conversation arrives in Front, Macha reads the content, determines the topic and urgency, applies the right tags, and assigns it to the correct inbox or teammate — all in seconds.
Explorer le cas d'usage
Internal comment added to conversation:
Add internal comments with context on Front conversations
When a message is added to a Front conversation, Macha pulls relevant context — contact history, related conversations, and past interactions — and adds a detailed internal comment so the teammate has everything they need.
Explorer le cas d'usage
Escalation alert posted to Slack:
Handle Front conversation escalations automatically
When a Front conversation is tagged urgent, Macha gathers the full context, searches your knowledge base for relevant guidance, adds a detailed summary comment, and alerts the team in Slack.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Politique de non-rétention des données
Nous ne stockons jamais les informations clients ni vos conversations client.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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