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Freshdesk
Connect Freshdesk to Macha and give your AI assistant full helpdesk automation. Search and retrieve tickets with conversations, add public replies or internal notes, update priorities and statuses, and manage contacts — so your AI can handle support workflows end to end without leaving Macha.
Triggers et actions
Action
Get Ticket
Retrieve full ticket details including conversations, tags, and custom fields by ticket ID.
Action
Search Tickets
Search across all Freshdesk tickets by keyword, status, priority, or assignee.
Action
Search Contacts
Search Freshdesk contacts by name, email, or phone number.
Action
Get Ticket Fields
List all available ticket fields and their options for your Freshdesk account.
Action
Search Articles
Search the Freshdesk knowledge base for solution articles by keyword.
Action
List Agents
List all agents in your Freshdesk account with their roles and groups.
Action
List Groups
List all agent groups in your Freshdesk account.
Action
Read Attachment
Download and read an attachment from a Freshdesk ticket.
Action
Add Public Reply
Post a public reply on a Freshdesk ticket visible to the customer.
Action
Add Internal Note
Add a private internal note on a Freshdesk ticket visible only to agents.
Action
Update Priority
Change the priority level of a Freshdesk ticket.
Action
Update Status
Change the status of a Freshdesk ticket (open, pending, resolved, closed).
Action
Update Tags
Add, remove, or replace tags on a Freshdesk ticket.
Action
Update Fields
Update custom fields on a Freshdesk ticket.
Action
Assign Ticket
Assign a Freshdesk ticket to a specific agent or group.
Trigger
Ticket Created
Fires when a new ticket is created in Freshdesk.
Trigger
Ticket Updated
Fires when any field on a ticket changes — status, assignee, priority, or tags.
Trigger
Custom Webhook
Fires when a custom Freshdesk webhook is triggered based on your automation rules.
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help customers by searching their tickets and replying with a resolution or escalating to the right team
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Ticket
Search Tickets
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Freshdesk votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Freshdesk fonctionne avec tout le reste.
Freshdesk est encore plus puissant quand il est connecté à vos autres outils. Macha les réunit tous, pour que votre assistant IA ait un contexte complet sur toute votre stack.
Voir toutes les intégrations
Prêt à connecter
Freshdesk ?
Configuration en quelques minutes. Sans code, sans équipe d'intégration. Connectez et c'est parti.
500 crédits gratuits · sans limite de temps, sans carte de crédit