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Zendesk
Connect Zendesk to Macha and give your AI agents full access to your support stack. Read tickets with custom fields, view image attachments using AI vision, post public replies or internal notes, update statuses and tags, and sync Help Center articles as a live knowledge source. Set up triggers to run agents autonomously on every new ticket or customer message — no human in the loop required.
Triggers et actions
Action
Get Ticket
Retrieve full ticket details including conversation history, tags, brand, and requester info.
Action
Get Custom Fields
Read all custom field values on a ticket with labels resolved — order numbers, brands, languages, and more.
Action
Read Attachment
Extract text from PDFs, DOCX, XLSX, and CSV files. Analyse image attachments using AI vision — the agent can see and describe screenshots, receipts, and product photos.
Action
Search Tickets
Search across all Zendesk tickets by keyword, status, assignee, or any search syntax.
Action
Search Users
Find Zendesk users by name, email, or role.
Action
List Groups
List all active Zendesk groups so agents can resolve a group name to an ID before routing a ticket.
Action
Add Public Reply
Post a customer-visible reply on a ticket.
Action
Add Internal Note
Post a private internal note visible only to agents.
Action
Update Status
Change a ticket's status — open, pending, hold, solved, or closed.
Action
Update Subject
Change the subject line of a ticket.
Action
Update Priority
Change a ticket's priority — urgent, high, normal, or low.
Action
Update Type
Change a ticket's type — problem, incident, question, or task.
Action
Update Tags
Add or remove tags on a ticket without overwriting existing ones.
Action
Update Fields
Update custom field values with validation — dropdown options are checked, dates are formatted.
Action
Assign Ticket
Assign a ticket to a specific agent and/or route it to a group queue.
Action
Search Articles
Semantic search across Help Center articles using your knowledge base.
Action
Sync Knowledge Base
Automatically sync Help Center articles to Macha's knowledge base with live webhook updates.
Trigger
New Ticket
Fires on the first customer message, before any agent replies.
Trigger
Customer Reply
Fires on every customer comment on any ticket.
Trigger
Status Changed
Fires when a ticket's status changes — e.g. open to pending.
Trigger
Priority Changed
Fires when a ticket's priority is updated.
Trigger
Ticket Assigned
Fires when a ticket is assigned to an agent or group.
Trigger
Ticket Closed
Fires when a ticket is marked solved or closed.
Trigger
Messaging
Fires on messages from WhatsApp, Messenger, Instagram, LINE, Telegram, and web chat.
Trigger
Custom Webhook
Generates a webhook URL you attach to any Zendesk trigger — full control over which tickets fire.
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Ticket
Get Custom Fields
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Zendesk votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Zendesk fonctionne avec tout le reste.
Zendesk est encore plus puissant quand il est connecté à vos autres outils. Macha les réunit tous, pour que votre assistant IA ait un contexte complet sur toute votre stack.
Voir toutes les intégrations
Prêt à connecter
Zendesk ?
Configuration en quelques minutes. Sans code, sans équipe d'intégration. Connectez et c'est parti.
500 crédits gratuits · sans limite de temps, sans carte de crédit