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Des agents IA pour Zendesk.
Résolvez les tickets, répondez aux clients et triez votre file, avec des agents IA qui lisent, écrivent et agissent directement dans Zendesk.
Vous configurez
Il fait le reste
Ticket #4821 — remboursement approuvé
Remboursement émis · 8s
Ticket #4822 — remboursement traité
Zendesk · 12s
@refundAgent que s'est-il passé avec le ticket #4823 ?
Client a demandé un remboursement pour la commande #1087. 49,99 $ remboursés. Ticket passé à résolu.
Ticket #4824 — remboursement partiel
Réponse Zendesk · 6s
Lancez votre agent IA en quelques minutes
Instructions de l'agent
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruisez votre IA
Dites à votre agent quoi faire en langage naturel. Pas de code, pas de configuration complexe.
Get Ticket
Get Custom Fields
Outils pour l'IA
Choisissez les outils
Choisissez quelles actions Zendesk votre agent peut utiliser, rechercher, mettre à jour, répondre et plus.
Laissez l'IA travailler
Votre agent gère de bout en bout, lit, décide, agit, terminé.
Tout ce dont votre équipe a besoin
dans Zendesk.
Macha se branche directement à votre workflow Zendesk, lisant les tickets, mettant à jour les statuts et répondant aux clients.
Résoudre les tickets automatiquement
L'agent prend les nouveaux tickets, cherche dans votre Centre d'aide, tire les données de vos outils connectés et répond aux clients, tout sans intervention humaine.
Ticket #4821 résolu
Correspondance Centre d'aide · 8s
Remboursement traité — 49,99 $
Zendesk · 12s
Mise à jour de statut envoyée au client
Réponse Zendesk · 3s
Copilote IA dans votre barre latérale Zendesk
Un widget directement dans Zendesk où vos agents peuvent poser des questions, obtenir des résumés de tickets, rédiger des réponses et tirer des données des outils connectés, sans quitter le ticket.
@refundAgent résume le ticket #4821, le client demande où en est son remboursement
Client a demandé remboursement pour la commande #1092. Frais de 49,99 $ trouvés. Brouillon :
« Bonjour Sarah, j'ai traité votre remboursement de 49,99 $. Il arrivera sous 3 à 5 jours ouvrés. »
Donnez à votre agent IA accès à
toute action Zendesk.
Choisissez quels déclencheurs activent l'agent et quelles actions il peut effectuer, rechercher des tickets, publier des réponses, mettre à jour les statuts, synchroniser votre base de connaissances et plus.
New Ticket
Déclencheur
Customer Reply
Déclencheur
Status Changed
Déclencheur
Priority Changed
Déclencheur
Ticket Assigned
Déclencheur
Ticket Closed
Déclencheur
Messaging
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Get Custom Fields
Action
Read Attachment
Action
Search Tickets
Action
Search Users
Action
List Groups
Action
Add Public Reply
Action
Add Internal Note
Action
Update Status
Action
Update Subject
Action
Update Priority
Action
Update Type
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
Action
Search Articles
Action
Sync Knowledge Base
Action
New Ticket
Déclencheur
Customer Reply
Déclencheur
Status Changed
Déclencheur
Priority Changed
Déclencheur
Ticket Assigned
Déclencheur
Ticket Closed
Déclencheur
Messaging
Déclencheur
Custom Webhook
Déclencheur
Get Ticket
Action
Get Custom Fields
Action
Read Attachment
Action
Search Tickets
Action
Search Users
Action
List Groups
Action
Add Public Reply
Action
Add Internal Note
Action
Update Status
Action
Update Subject
Action
Update Priority
Action
Update Type
Action
Update Tags
Action
Update Fields
Action
Assign Ticket
Action
Search Articles
Action
Sync Knowledge Base
ActionComment les équipes utilisent
Macha + Zendesk.
Des workflows réels que les équipes de support exécutent chaque jour, de l'auto-résolution de tickets au routage des escalades.
How do I reset my password? I've tried the login page but can't find the option.
Here's how to reset your password:
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
Explorer le cas d'usageHi, I placed an order 3 days ago and haven't received any updates. Order #1847.
Hi! Your order #1847 shipped on March 2nd via FedEx. Your tracking number is 7829401 and it's estimated to arrive tomorrow. Let me know if you need anything else!
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Explorer le cas d'usageI'd like a refund for my last purchase. The product didn't meet my expectations.
I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Explorer le cas d'usageMy account was charged but I never received access to the premium features I paid for.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
Explorer le cas d'usageConçu pour la confiance.
Pensé pour la confidentialité.
Vos données sont en sécurité avec Macha AI. Nous répondons aux plus hauts standards de sécurité pour que vous puissiez vous concentrer sur le support sans compromis.
Conforme RGPD
Entièrement aligné sur les standards mondiaux de protection des données et de sécurité.
Politique de non-rétention des données
Nous ne stockons jamais les informations clients ni vos conversations client.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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