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Un copilote dans chaque
ticket Zendesk.
Macha AI s'ancre dans la barre latérale du ticket comme une app Zendesk. Rédigez des réponses, traduisez les messages, cherchez des informations et agissez sur le ticket, sans quitter l'espace de travail de l'agent.
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Ticket 8421 · ouvert
Où est ma commande ?
Antonio · il y a 22 min
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Ticket 8421
ouvert · Antonio Rossi · priorité normale
Sujet
Où est ma commande ?
Étiquettes
Champs personnalisés
Commande 20831 · niveau VIP
Lit le ticket avant que vous ne tapiez.
-
Contexte du ticket, automatique
Sujet, demandeur, étiquettes, priorité, champs personnalisés et tout le fil de commentaires sont chargés dès que vous ouvrez le ticket.
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Historique par ticket
Chaque discussion que vous avez eue sur ce ticket est dans l'en-tête, facile à reprendre.
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Actions suggérées
Rédiger, traduire, peaufiner, vérifier la commande, chercher dans votre base de connaissances. Une touche pour démarrer.
Rédigez, traduisez, cherchez.
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Brouillons au ton de la marque
Réponses tirées du ticket, de l'historique du client et de votre base de connaissances. Ça sonne comme votre équipe.
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Toute langue, dans les deux sens
Le client écrit en italien ? Voyez-le en anglais côte à côte, répondez en italien en une touche.
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Rien n'atterrit sur le ticket sans vous
Chaque réponse, changement de statut ou mise à jour d'étiquette vous montre exactement ce qui va atterrir avant que ça n'atterrisse.
Réponse suggérée
Rédigé pour vous · vérifiez avant de publier
Bonjour Antonio, merci de nous avoir contactés. Votre commande 20831 a été expédiée le 12 juillet et est en cours de livraison aujourd'hui. Elle devrait arriver avant 18h. Faites-nous signe si vous ne la voyez pas d'ici là.
Chaque agent, chaque outil, chaque source
Ticket 8421
Où est ma commande ?
Antonio · il y a 22 min
Lit le ticket
Sujet, demandeur, étiquettes, priorité et tout le fil de commentaires se chargent dès que vous ouvrez le ticket.
Obtenir le ticket
Consulter la commande
Outils pour l'IA
Utilise vos outils
Zendesk, Shopify, Stripe, votre KB, plus n'importe quel outil API personnalisé. Chaque connecteur que vous avez apparaît dans la barre latérale.
Agit sur le ticket
Publier la réponse, changer le statut, mettre à jour les étiquettes. Confirmé par vous ou auto-exécuté quand l'agent a l'autorisation.
En ligne dans chaque ticket en moins d'une minute.
Installez depuis le Zendesk Marketplace, connectez-vous une fois dans la barre latérale, et le copilote est en ligne dans chaque ticket pour chaque agent de votre compte.
Installer depuis le Marketplace
Installer depuis le Zendesk Marketplace
Cherchez « Macha AI » dans le Marketplace et appuyez sur installer.
Ouvrir n'importe quel ticket
La barre latérale Macha apparaît dans le rail droit du ticket.
Se connecter une fois
Même compte que dashboard.getmacha.com. La barre latérale se souvient de vous entre les tickets.
Rédiger, traduire, agir
Choisissez une suggestion ou tapez librement. Rien n'atterrit sur le ticket tant que vous ne le dites pas.
Questions sur le copilote.
Tout ce que vous devez savoir pour faire tourner Macha dans Zendesk.
Adoré par les équipes de support du monde entier
Découvrez ce que les équipes de support disent de Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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