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Um copiloto dentro de cada
ticket do Zendesk.
O Macha AI se encaixa na sidebar do ticket como um app do Zendesk. Rascunhe respostas, traduza mensagens, consulte informações e aja no ticket, sem sair do workspace do agente.
Zendesk Agent Workspace
acme.zendesk.com
Ticket 8421 · aberto
Onde está meu pedido?
Antonio · há 22 min
Ciao, ho ordinato la settimana scorsa e non ho ancora ricevuto nulla. Numero d'ordine 20831. Puoi aiutarmi?
Ticket 8421
aberto · Antonio Rossi · prioridade normal
Assunto
Onde está meu pedido?
Tags
Campos personalizados
Pedido 20831 · nível VIP
Lê o ticket antes de você digitar.
-
Contexto do ticket, automático
Assunto, solicitante, tags, prioridade, campos personalizados e a thread completa de comentários carregam no momento em que você abre o ticket.
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Histórico por ticket
Cada chat que você teve nesse ticket está no cabeçalho, fácil de retomar.
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Ações sugeridas
Rascunhar, traduzir, refinar, consultar o pedido, buscar na sua base de conhecimento. Um toque para começar.
Rascunhe, traduza, consulte.
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Rascunhos no tom da marca
Respostas puxadas do ticket, do histórico do cliente e da sua base de conhecimento. Soam como sua equipe.
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Qualquer idioma, nos dois sentidos
O cliente escreve em italiano? Veja em inglês lado a lado, responda em italiano com um toque.
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Nada vai pro ticket sem você
Cada resposta, mudança de status ou atualização de tag mostra exatamente o que vai chegar antes de chegar.
Resposta sugerida
Rascunhado para você · revise antes de postar
Oi Antonio, obrigado por escrever. Seu pedido 20831 foi enviado em 12 de julho e está saindo para entrega hoje. Deve chegar até as 18h. Me avise se não vir até lá.
Todo agente, toda ferramenta, toda fonte
Ticket 8421
Onde está meu pedido?
Antonio · há 22 min
Lê o ticket
Assunto, solicitante, tags, prioridade e a thread completa de comentários carregam no momento em que você abre o ticket.
Obter ticket
Consultar pedido
Ferramentas para a IA
Usa suas ferramentas
Zendesk, Shopify, Stripe, sua KB, além de qualquer ferramenta de API personalizada. Todo conector que você tem aparece na sidebar.
Age no ticket
Postar a resposta, mudar status, atualizar tags. Confirmado por você ou executado automaticamente quando o agente tem permissão.
No ar em cada ticket em menos de um minuto.
Instale pelo Zendesk Marketplace, faça login uma vez dentro da sidebar, e o copiloto está no ar em cada ticket para cada agente da sua conta.
Instalar pelo Marketplace
Instalar pelo Zendesk Marketplace
Busque "Macha AI" no Marketplace e clique em instalar.
Abra qualquer ticket
A sidebar do Macha aparece no painel direito do ticket.
Faça login uma vez
Mesma conta do dashboard.getmacha.com. A sidebar lembra de você entre tickets.
Rascunhe, traduza, aja
Escolha uma sugestão ou digite à vontade. Nada vai pro ticket até você mandar.
Perguntas sobre o copiloto.
Tudo que você precisa saber para rodar o Macha dentro do Zendesk.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
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