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Agentes de IA para Zendesk.
Resolva tickets, responda a clientes e faça a triagem da sua fila, com agentes de IA que leem, escrevem e agem diretamente dentro do Zendesk.
Você configura
Ele cuida do resto
Ticket #4821 — reembolso aprovado
Reembolso emitido · 8s
Ticket #4822 — reembolso processado
Zendesk · 12s
@refundAgent o que aconteceu com o ticket #4823?
O cliente pediu reembolso do pedido #1087. $49,99 reembolsados. Ticket atualizado para resolvido.
Ticket #4824 — reembolso parcial
Resposta Zendesk · 6s
Coloque seu agente de IA em ação em minutos
Instruções do agente
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instrua sua IA
Diga ao seu agente o que fazer em linguagem natural. Sem código, sem configuração complexa.
Get Ticket
Get Custom Fields
Ferramentas para a IA
Selecione as ferramentas
Escolha quais ações do Zendesk seu agente pode usar, buscar, atualizar, responder e mais.
Deixe a IA trabalhar
Seu agente cuida de ponta a ponta, lê, decide, age, pronto.
Tudo que seu time precisa
dentro do Zendesk.
O Macha se conecta direto ao seu fluxo no Zendesk, lendo tickets, atualizando status e respondendo a clientes.
Resolver tickets automaticamente
O agente pega novos tickets, busca na sua Central de Ajuda, puxa dados das suas ferramentas conectadas e responde a clientes, tudo sem envolvimento humano.
Ticket #4821 resolvido
Correspondência da Central de Ajuda · 8s
Reembolso processado — $49,99
Zendesk · 12s
Atualização de status enviada ao cliente
Resposta Zendesk · 3s
Copiloto de IA na sua sidebar do Zendesk
Um widget dentro do Zendesk onde seus agentes podem fazer perguntas, obter resumos de tickets, rascunhar respostas e puxar dados das ferramentas conectadas, sem sair do ticket.
@refundAgent resuma o ticket #4821, o cliente está perguntando sobre o reembolso dele
Cliente pediu reembolso do pedido #1092. Cobrança de $49,99 encontrada. Rascunho:
"Olá Sarah, processei seu reembolso de $49,99. Chegará em 3 a 5 dias úteis."
Dê ao seu agente de IA acesso a
qualquer ação do Zendesk.
Escolha quais gatilhos disparam o agente e quais ações ele pode executar, buscar tickets, postar respostas, atualizar status, sincronizar sua base de conhecimento e mais.
New Ticket
Gatilho
Customer Reply
Gatilho
Status Changed
Gatilho
Priority Changed
Gatilho
Ticket Assigned
Gatilho
Ticket Closed
Gatilho
Messaging
Gatilho
Custom Webhook
Gatilho
Get Ticket
Ação
Get Custom Fields
Ação
Read Attachment
Ação
Search Tickets
Ação
Search Users
Ação
List Groups
Ação
Add Public Reply
Ação
Add Internal Note
Ação
Update Status
Ação
Update Subject
Ação
Update Priority
Ação
Update Type
Ação
Update Tags
Ação
Update Fields
Ação
Assign Ticket
Ação
Search Articles
Ação
Sync Knowledge Base
Ação
New Ticket
Gatilho
Customer Reply
Gatilho
Status Changed
Gatilho
Priority Changed
Gatilho
Ticket Assigned
Gatilho
Ticket Closed
Gatilho
Messaging
Gatilho
Custom Webhook
Gatilho
Get Ticket
Ação
Get Custom Fields
Ação
Read Attachment
Ação
Search Tickets
Ação
Search Users
Ação
List Groups
Ação
Add Public Reply
Ação
Add Internal Note
Ação
Update Status
Ação
Update Subject
Ação
Update Priority
Ação
Update Type
Ação
Update Tags
Ação
Update Fields
Ação
Assign Ticket
Ação
Search Articles
Ação
Sync Knowledge Base
AçãoComo as equipes usam
Macha + Zendesk.
Fluxos reais que as equipes de suporte rodam todo dia, de resolver tickets automaticamente a rotear escalonamentos.
How do I reset my password? I've tried the login page but can't find the option.
Here's how to reset your password:
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
Explorar caso de usoHi, I placed an order 3 days ago and haven't received any updates. Order #1847.
Hi! Your order #1847 shipped on March 2nd via FedEx. Your tracking number is 7829401 and it's estimated to arrive tomorrow. Let me know if you need anything else!
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Explorar caso de usoI'd like a refund for my last purchase. The product didn't meet my expectations.
I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Explorar caso de usoMy account was charged but I never received access to the premium features I paid for.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
Explorar caso de usoFeito para confiança.
Desenhado para privacidade.
Seus dados estão seguros com o Macha AI. Atendemos aos mais altos padrões de segurança para você focar no suporte sem abrir mão de nada.
Em conformidade com GDPR
Totalmente alinhado aos padrões globais de proteção de dados e segurança.
Política de zero retenção de dados
Nunca armazenamos informações de clientes nem as suas conversas com clientes.
Amado por equipes de suporte no mundo todo
Veja o que as equipes de suporte estão dizendo sobre o Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Pronto para turbinar
o Zendesk?
Pronto em minutos. Instale pelo Zendesk Marketplace e conecte suas ferramentas.
500 créditos grátis · sem limite de tempo, sem cartão de crédito