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Agentes IA para Zendesk.
Resuelve tickets, responde a clientes y clasifica tu cola, con agentes IA que leen, escriben y actúan directamente dentro de Zendesk.
Tú lo configuras
Él se encarga del resto
Ticket #4821 — reembolso aprobado
Reembolso emitido · 8s
Ticket #4822 — reembolso procesado
Zendesk · 12s
@refundAgent ¿qué pasó con el ticket #4823?
El cliente pidió un reembolso del pedido #1087. $49.99 reembolsados. Ticket actualizado a resuelto.
Ticket #4824 — reembolso parcial
Respuesta Zendesk · 6s
Pon en marcha tu agente IA en minutos
Instrucciones del agente
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruye a tu IA
Dile a tu agente qué hacer en lenguaje natural. Sin código, sin configuración compleja.
Get Ticket
Get Custom Fields
Herramientas para la IA
Elige las herramientas
Elige qué acciones de Zendesk puede usar tu agente, buscar, actualizar, responder y más.
Deja que la IA trabaje
Tu agente lo gestiona de principio a fin, lee, decide, actúa, listo.
Todo lo que tu equipo necesita
dentro de Zendesk.
Macha se conecta directamente a tu flujo en Zendesk, leyendo tickets, actualizando estados y respondiendo a clientes.
Resuelve tickets automáticamente
El agente recoge nuevos tickets, busca en tu Centro de Ayuda, extrae datos de tus herramientas conectadas y responde a los clientes, todo sin intervención humana.
Ticket #4821 resuelto
Coincidencia en Centro de Ayuda · 8s
Reembolso procesado — $49.99
Zendesk · 12s
Actualización de estado enviada al cliente
Respuesta Zendesk · 3s
Copiloto IA en tu barra lateral de Zendesk
Un widget dentro de Zendesk donde tus agentes pueden preguntar, obtener resúmenes de tickets, redactar respuestas y extraer datos de herramientas conectadas, sin salir del ticket.
@refundAgent resume el ticket #4821, el cliente pregunta por su reembolso
El cliente pidió reembolso del pedido #1092. Cargo de $49.99 encontrado. Respuesta preliminar:
«Hola Sarah, he procesado tu reembolso de $49.99. Llegará en 3-5 días hábiles.»
Dale a tu agente IA acceso a
cualquier acción de Zendesk.
Elige qué disparadores activan al agente y qué acciones puede hacer, buscar tickets, publicar respuestas, actualizar estados, sincronizar tu base de conocimiento y más.
New Ticket
Disparador
Customer Reply
Disparador
Status Changed
Disparador
Priority Changed
Disparador
Ticket Assigned
Disparador
Ticket Closed
Disparador
Messaging
Disparador
Custom Webhook
Disparador
Get Ticket
Acción
Get Custom Fields
Acción
Read Attachment
Acción
Search Tickets
Acción
Search Users
Acción
List Groups
Acción
Add Public Reply
Acción
Add Internal Note
Acción
Update Status
Acción
Update Subject
Acción
Update Priority
Acción
Update Type
Acción
Update Tags
Acción
Update Fields
Acción
Assign Ticket
Acción
Search Articles
Acción
Sync Knowledge Base
Acción
New Ticket
Disparador
Customer Reply
Disparador
Status Changed
Disparador
Priority Changed
Disparador
Ticket Assigned
Disparador
Ticket Closed
Disparador
Messaging
Disparador
Custom Webhook
Disparador
Get Ticket
Acción
Get Custom Fields
Acción
Read Attachment
Acción
Search Tickets
Acción
Search Users
Acción
List Groups
Acción
Add Public Reply
Acción
Add Internal Note
Acción
Update Status
Acción
Update Subject
Acción
Update Priority
Acción
Update Type
Acción
Update Tags
Acción
Update Fields
Acción
Assign Ticket
Acción
Search Articles
Acción
Sync Knowledge Base
AcciónCómo los equipos usan
Macha + Zendesk.
Flujos reales que los equipos de soporte ejecutan cada día, desde auto-resolver tickets hasta enrutar escalados.
How do I reset my password? I've tried the login page but can't find the option.
Here's how to reset your password:
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
Explorar caso de usoHi, I placed an order 3 days ago and haven't received any updates. Order #1847.
Hi! Your order #1847 shipped on March 2nd via FedEx. Your tracking number is 7829401 and it's estimated to arrive tomorrow. Let me know if you need anything else!
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Explorar caso de usoI'd like a refund for my last purchase. The product didn't meet my expectations.
I'm sorry to hear the product didn't meet your expectations. I've processed a full refund of $45.00 — you should see it reflected in your account within 5-7 business days. Is there anything else I can help with?
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Explorar caso de usoMy account was charged but I never received access to the premium features I paid for.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
Explorar caso de usoConstruido para la confianza.
Diseñado para la privacidad.
Tus datos están seguros con Macha AI. Cumplimos los más altos estándares de seguridad para que puedas centrarte en el soporte sin concesiones.
Cumple con GDPR
Totalmente alineado con los estándares globales de protección de datos y seguridad.
Política de retención cero de datos
Nunca almacenamos información de clientes ni tus conversaciones con clientes.
Amado por equipos de soporte en todo el mundo
Mira lo que los equipos de soporte están diciendo sobre Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
¿Listo para potenciar
Zendesk?
Listo en minutos. Instala desde el Zendesk Marketplace y conecta tus herramientas.
500 créditos gratis · sin límite de tiempo, sin tarjeta de crédito