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Zendesk
Connect Zendesk to Macha and give your AI agents full access to your support stack. Read tickets with custom fields, view image attachments using AI vision, post public replies or internal notes, update statuses and tags, and sync Help Center articles as a live knowledge source. Set up triggers to run agents autonomously on every new ticket or customer message — no human in the loop required.
Triggers y acciones
Acción
Get Ticket
Retrieve full ticket details including conversation history, tags, brand, and requester info.
Acción
Get Custom Fields
Read all custom field values on a ticket with labels resolved — order numbers, brands, languages, and more.
Acción
Read Attachment
Extract text from PDFs, DOCX, XLSX, and CSV files. Analyse image attachments using AI vision — the agent can see and describe screenshots, receipts, and product photos.
Acción
Search Tickets
Search across all Zendesk tickets by keyword, status, assignee, or any search syntax.
Acción
Search Users
Find Zendesk users by name, email, or role.
Acción
List Groups
List all active Zendesk groups so agents can resolve a group name to an ID before routing a ticket.
Acción
Add Public Reply
Post a customer-visible reply on a ticket.
Acción
Add Internal Note
Post a private internal note visible only to agents.
Acción
Update Status
Change a ticket's status — open, pending, hold, solved, or closed.
Acción
Update Subject
Change the subject line of a ticket.
Acción
Update Priority
Change a ticket's priority — urgent, high, normal, or low.
Acción
Update Type
Change a ticket's type — problem, incident, question, or task.
Acción
Update Tags
Add or remove tags on a ticket without overwriting existing ones.
Acción
Update Fields
Update custom field values with validation — dropdown options are checked, dates are formatted.
Acción
Assign Ticket
Assign a ticket to a specific agent and/or route it to a group queue.
Acción
Search Articles
Semantic search across Help Center articles using your knowledge base.
Acción
Sync Knowledge Base
Automatically sync Help Center articles to Macha's knowledge base with live webhook updates.
Trigger
New Ticket
Fires on the first customer message, before any agent replies.
Trigger
Customer Reply
Fires on every customer comment on any ticket.
Trigger
Status Changed
Fires when a ticket's status changes — e.g. open to pending.
Trigger
Priority Changed
Fires when a ticket's priority is updated.
Trigger
Ticket Assigned
Fires when a ticket is assigned to an agent or group.
Trigger
Ticket Closed
Fires when a ticket is marked solved or closed.
Trigger
Messaging
Fires on messages from WhatsApp, Messenger, Instagram, LINE, Telegram, and web chat.
Trigger
Custom Webhook
Generates a webhook URL you attach to any Zendesk trigger — full control over which tickets fire.
Pon en marcha tu agente IA en minutos
Instrucciones del agente
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruye a tu IA
Dile a tu agente qué hacer en lenguaje natural. Sin código, sin configuración compleja.
Get Ticket
Get Custom Fields
Herramientas para la IA
Elige las herramientas
Elige qué acciones de Zendesk puede usar tu agente, buscar, actualizar, responder y más.
Deja que la IA trabaje
Tu agente lo gestiona de principio a fin, lee, decide, actúa, listo.
Zendesk funciona con todo lo demás.
Zendesk es aún más potente conectado con tus otras herramientas. Macha las une, así tu asistente de IA tiene contexto completo de toda tu stack.
Ver todas las integraciones
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Zendesk?
Se configura en minutos. Sin código, sin equipo de implementación. Solo conecta y listo.
500 créditos gratis · sin límite de tiempo, sin tarjeta de crédito