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Zendesk
Connect Zendesk to Macha and give your AI agents full access to your support stack. Read tickets with custom fields, view image attachments using AI vision, post public replies or internal notes, update statuses and tags, and sync Help Center articles as a live knowledge source. Set up triggers to run agents autonomously on every new ticket or customer message — no human in the loop required.
トリガーとアクション
アクション
Get Ticket
Retrieve full ticket details including conversation history, tags, brand, and requester info.
アクション
Get Custom Fields
Read all custom field values on a ticket with labels resolved — order numbers, brands, languages, and more.
アクション
Read Attachment
Extract text from PDFs, DOCX, XLSX, and CSV files. Analyse image attachments using AI vision — the agent can see and describe screenshots, receipts, and product photos.
アクション
Search Tickets
Search across all Zendesk tickets by keyword, status, assignee, or any search syntax.
アクション
Search Users
Find Zendesk users by name, email, or role.
アクション
List Groups
List all active Zendesk groups so agents can resolve a group name to an ID before routing a ticket.
アクション
Add Public Reply
Post a customer-visible reply on a ticket.
アクション
Add Internal Note
Post a private internal note visible only to agents.
アクション
Update Status
Change a ticket's status — open, pending, hold, solved, or closed.
アクション
Update Subject
Change the subject line of a ticket.
アクション
Update Priority
Change a ticket's priority — urgent, high, normal, or low.
アクション
Update Type
Change a ticket's type — problem, incident, question, or task.
アクション
Update Tags
Add or remove tags on a ticket without overwriting existing ones.
アクション
Update Fields
Update custom field values with validation — dropdown options are checked, dates are formatted.
アクション
Assign Ticket
Assign a ticket to a specific agent and/or route it to a group queue.
アクション
Search Articles
Semantic search across Help Center articles using your knowledge base.
アクション
Sync Knowledge Base
Automatically sync Help Center articles to Macha's knowledge base with live webhook updates.
トリガー
New Ticket
Fires on the first customer message, before any agent replies.
トリガー
Customer Reply
Fires on every customer comment on any ticket.
トリガー
Status Changed
Fires when a ticket's status changes — e.g. open to pending.
トリガー
Priority Changed
Fires when a ticket's priority is updated.
トリガー
Ticket Assigned
Fires when a ticket is assigned to an agent or group.
トリガー
Ticket Closed
Fires when a ticket is marked solved or closed.
トリガー
Messaging
Fires on messages from WhatsApp, Messenger, Instagram, LINE, Telegram, and web chat.
トリガー
Custom Webhook
Generates a webhook URL you attach to any Zendesk trigger — full control over which tickets fire.
数分で AI エージェントを開始
エージェント指示
Help customers who can't log in by searching the knowledge base and replying with reset steps
AI に指示
プレーンな日本語でエージェントに何をするか伝えます。コード不要、複雑なセットアップ不要。
Get Ticket
Get Custom Fields
AI 用のツール
ツールを選ぶ
Zendesk のどのアクションをエージェントが使えるかを選びます。検索、更新、返信など。
AI に任せる
エージェントが最初から最後まで処理します。読み、判断し、行動し、完了。
Zendesk は 他のすべてと連携。
Zendesk は他のツールと一緒に接続すると、さらに強力になります。Macha がそれらをまとめ、AI アシスタントがスタック全体のコンテキストを把握できます。
すべての連携を見る
