Intercom

Support

Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.

トリガーとアクション

アクション

Get Conversation

Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.

アクション

Search Conversations

Search conversations by state, assignee, tag, or contact.

アクション

Search Contacts

Search users and leads by email, name, or external ID.

アクション

Get Contact

Fetch a contact with custom attributes, tags, and associated companies.

アクション

List Admins

List workspace teammates — required before assigning, since IDs are workspace-specific.

アクション

Search Help Center Articles

Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.

アクション

Reply to Conversation

Post a customer-visible reply as the connected admin.

アクション

Add Internal Note

Attach a private note only teammates can see — perfect for handoff context.

アクション

Close Conversation

Mark a conversation closed. Any customer reply reopens it automatically.

アクション

Assign Conversation

Assign to an admin or a team by ID.

アクション

Update Conversation Tags

Add and/or remove tags on a conversation in one call.

トリガー

First Customer Message

Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.

トリガー

Every Customer Message

Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.

トリガー

Conversation Assigned

Fires when a conversation is assigned to an admin or team.

トリガー

Conversation Closed

Fires when a conversation is closed.

数分で AI エージェントを開始

エージェント指示

When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note