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Freshdesk ネイティブ連携
AIエージェント、対応先は Freshdesk。
チケットを解決し、お客様に返信し、キューを振り分け。Freshdesk の中で直接読み取り、書き込み、実行する AIエージェントで。
設定はあなたが
あとはお任せ
チケット #4821 — 返金承認
返金処理済み · 8秒
チケット #4822 — 返金処理完了
Freshdesk · 12秒
@refundAgent チケット #4823 はどうなった？
お客様が注文 #1087 の返金を希望。$49.99 を返金しました。チケットを解決済みに更新。
チケット #4824 — 一部返金
Freshdesk 返信 · 6秒
数分で AI エージェントを開始
エージェント指示
Help customers by searching their tickets and replying with a resolution or escalating to the right team
AI に指示
プレーンな日本語でエージェントに何をするか伝えます。コード不要、複雑なセットアップ不要。
Get Ticket
Search Tickets
AI 用のツール
ツールを選ぶ
Freshdesk のどのアクションをエージェントが使えるかを選びます。検索、更新、返信など。
AI に任せる
エージェントが最初から最後まで処理します。読み、判断し、行動し、完了。
チームに必要なすべてが
Freshdesk の中に。
Macha はあなたの Freshdesk ワークフローに直接組み込まれ、チケットを読み、ステータスを更新し、お客様に返信します。
チケットを自動で解決
エージェントは新しいチケットを受け取り、あなたの Knowledge Base を検索し、接続されたツールからデータを取得して、お客様に返信します。すべて人手を介さずに。
チケット #4821 解決
Knowledge Base 記事に一致 · 8秒
返金処理完了 — $49.99
Freshdesk · 12秒
ステータス更新をお客様に送信
Freshdesk 返信 · 3秒
Freshdesk の上に重ねる AI コパイロット
Macha の Chrome サイドパネルが Freshdesk の上に開き、エージェント担当者は質問したり、チケットの要約を得たり、返信を下書きしたり、接続ツールからデータを取得できます。チケットを離れることなく。
@refundAgent チケット #4821 を要約して — お客様が返金について尋ねています
お客様が注文 #1092 の返金を希望。$49.99 の請求を確認。返信の下書き：
「Sarah 様、$49.99 の返金を処理しました。3〜5 営業日で到着します。」
AIエージェントに与える
あらゆる Freshdesk アクション。
どのトリガーでエージェントを起動し、どのアクションを許可するかを選べます。チケット検索、返信投稿、ステータス更新、ナレッジベースの同期など。
Ticket Created
トリガー
Ticket Updated
トリガー
Custom Webhook
トリガー
Get Ticket
アクション
Search Tickets
アクション
Search Contacts
アクション
Get Ticket Fields
アクション
Search Articles
アクション
List Agents
アクション
List Groups
アクション
Read Attachment
アクション
Add Public Reply
アクション
Add Internal Note
アクション
Update Priority
アクション
Update Status
アクション
Update Tags
アクション
Update Fields
アクション
Assign Ticket
アクション
Ticket Created
トリガー
Ticket Updated
トリガー
Custom Webhook
トリガー
Get Ticket
アクション
Search Tickets
アクション
Search Contacts
アクション
Get Ticket Fields
アクション
Search Articles
アクション
List Agents
アクション
List Groups
アクション
Read Attachment
アクション
Add Public Reply
アクション
Add Internal Note
アクション
Update Priority
アクション
Update Status
アクション
Update Tags
アクション
Update Fields
アクション
Assign Ticket
アクションチームはこう使う
Macha + Freshdesk。
サポートチームが毎日実行している実際のワークフロー。チケットの自動解決からエスカレーションの振り分けまで。
How do I export my data from the platform? I need to download a CSV of my account history.
Hi! You can export your data as a CSV by following these steps:
Auto-resolve ticket inquiries via Freshdesk
When a new Freshdesk ticket comes in, Macha reads the customer's message, searches your knowledge base and help articles for the best answer, and replies with a clear resolution — no agent needed.
ユースケースを見るI was charged twice on my last invoice and I need this fixed immediately. This is unacceptable.
Triage and route Freshdesk tickets by topic
When a new ticket arrives in Freshdesk, Macha reads the content, determines the topic and urgency, assigns the appropriate priority level, and routes it to the correct agent group — all in seconds.
ユースケースを見る
Internal note added to ticket:
Add internal notes with context on Freshdesk tickets
When a Freshdesk ticket is updated, Macha pulls relevant context — customer history, related tickets, and past interactions — and adds a detailed internal note so the agent has everything they need.
ユースケースを見る
Escalation alert posted to Slack:
Handle Freshdesk ticket escalations automatically
When a Freshdesk ticket priority changes to urgent, Macha gathers the full ticket context, searches knowledge base articles for relevant information, adds a detailed summary note, and notifies the team in Slack.
ユースケースを見る信頼のための設計。
プライバシーのための設計。
あなたのデータは Macha AI で安全に守られます。最高水準のセキュリティ基準を満たし、妥協なくサポートに集中できます。
GDPR 準拠
世界的なデータ保護とセキュリティ基準に完全準拠。
データ保持ゼロポリシー
お客様の情報や会話を一切保存しません。
世界中のサポートチームに 愛されています
サポートチームから届いた Macha AI の声をご覧ください。
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Freshdesk を
加速する準備は？
数分でセットアップ。Freshdesk とツールを接続し、最初のエージェントを実際のチケットに投入しましょう。
500 無料クレジット · 期限なし、クレジットカード不要