Freshdesk
Gorgias
Confluence
Front
Connect Front to Macha and give your AI assistant full shared-inbox automation. Read conversations with full message + comment thread, reply publicly or post internal comments with @mentions, update statuses and tags, manage custom fields, search contacts across handles, and route to the right teammate — so your AI can handle multi-channel customer communication end to end.
トリガーとアクション
アクション
Get Conversation
Retrieve full conversation details including the message thread, internal comments, contact, assignee, and tags.
アクション
Search Conversations
Full-text search across Front conversations — subjects, message bodies, contact details.
アクション
Search Contacts
Find Front contacts by handle (email, phone, twitter, etc.) or by name.
アクション
Get Custom Fields
List all custom fields defined in your Front workspace with their types and applicability.
アクション
List Tags
List all tags available in your Front workspace — useful for understanding your team's classification scheme.
アクション
Add Public Reply
Send a public reply on a Front conversation via its channel — email, chat, SMS, etc.
アクション
Add Internal Comment
Post a private internal comment on a Front conversation — supports @mentions to notify specific teammates.
アクション
Update Status
Change a Front conversation's status — archive (close), reopen, or move to trash.
アクション
Update Tags
Set the tag list on a Front conversation — diffs against current tags and adds/removes as needed.
アクション
Update Fields
Update custom field values on a Front conversation.
アクション
Assign Conversation
Assign a Front conversation to a specific teammate, or unassign it.
アクション
List Teammates
List all Front teammates with their availability and admin status.
アクション
List Teams
List all Front teams and which inboxes belong to them.
アクション
List Inboxes
List all Front inboxes — the channels conversations are routed through.
アクション
Read Attachment
Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Front conversation.
トリガー
Conversation Created
Fires when a new conversation lands in Front.
トリガー
New Message Added
Fires when an inbound message (customer reply or new message) lands on a conversation.
トリガー
Conversation Assigned
Fires when a conversation is assigned or reassigned to a teammate.
トリガー
Custom Webhook
Generates a webhook URL you can use in any Front rule's 'Send a webhook' action — full control over which conversations fire.
数分で AI エージェントを開始
エージェント指示
Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies
AI に指示
プレーンな日本語でエージェントに何をするか伝えます。コード不要、複雑なセットアップ不要。
Get Conversation
Search Conversations
AI 用のツール
ツールを選ぶ
Front のどのアクションをエージェントが使えるかを選びます。検索、更新、返信など。
AI に任せる
エージェントが最初から最後まで処理します。読み、判断し、行動し、完了。
Front は 他のすべてと連携。
Front は他のツールと一緒に接続すると、さらに強力になります。Macha がそれらをまとめ、AI アシスタントがスタック全体のコンテキストを把握できます。
すべての連携を見る
