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Front
Connect Front to Macha and give your AI assistant full shared-inbox automation. Read conversations with full message + comment thread, reply publicly or post internal comments with @mentions, update statuses and tags, manage custom fields, search contacts across handles, and route to the right teammate — so your AI can handle multi-channel customer communication end to end.
Triggers y acciones
Acción
Get Conversation
Retrieve full conversation details including the message thread, internal comments, contact, assignee, and tags.
Acción
Search Conversations
Full-text search across Front conversations — subjects, message bodies, contact details.
Acción
Search Contacts
Find Front contacts by handle (email, phone, twitter, etc.) or by name.
Acción
Get Custom Fields
List all custom fields defined in your Front workspace with their types and applicability.
Acción
List Tags
List all tags available in your Front workspace — useful for understanding your team's classification scheme.
Acción
Add Public Reply
Send a public reply on a Front conversation via its channel — email, chat, SMS, etc.
Acción
Add Internal Comment
Post a private internal comment on a Front conversation — supports @mentions to notify specific teammates.
Acción
Update Status
Change a Front conversation's status — archive (close), reopen, or move to trash.
Acción
Update Tags
Set the tag list on a Front conversation — diffs against current tags and adds/removes as needed.
Acción
Update Fields
Update custom field values on a Front conversation.
Acción
Assign Conversation
Assign a Front conversation to a specific teammate, or unassign it.
Acción
List Teammates
List all Front teammates with their availability and admin status.
Acción
List Teams
List all Front teams and which inboxes belong to them.
Acción
List Inboxes
List all Front inboxes — the channels conversations are routed through.
Acción
Read Attachment
Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Front conversation.
Trigger
Conversation Created
Fires when a new conversation lands in Front.
Trigger
New Message Added
Fires when an inbound message (customer reply or new message) lands on a conversation.
Trigger
Conversation Assigned
Fires when a conversation is assigned or reassigned to a teammate.
Trigger
Custom Webhook
Generates a webhook URL you can use in any Front rule's 'Send a webhook' action — full control over which conversations fire.
Pon en marcha tu agente IA en minutos
Instrucciones del agente
Help teammates by triaging incoming conversations, looking up customer context, tagging for routing, and drafting replies
Instruye a tu IA
Dile a tu agente qué hacer en lenguaje natural. Sin código, sin configuración compleja.
Get Conversation
Search Conversations
Herramientas para la IA
Elige las herramientas
Elige qué acciones de Front puede usar tu agente, buscar, actualizar, responder y más.
Deja que la IA trabaje
Tu agente lo gestiona de principio a fin, lee, decide, actúa, listo.
Front funciona con todo lo demás.
Front es aún más potente conectado con tus otras herramientas. Macha las une, así tu asistente de IA tiene contexto completo de toda tu stack.
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Front?
Se configura en minutos. Sin código, sin equipo de implementación. Solo conecta y listo.
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