Intercom

Support

Connect Intercom to Macha and put your inbox inside an agent's reach. Search and read conversations, look up contacts, reply publicly or leave a private note, assign to a teammate or team, tag, and close — with autonomous triggers on new conversations and new customer messages so an agent can work the inbox alongside your team.

Triggers y acciones

Acción

Get Conversation

Fetch a conversation by ID with every part — customer messages, admin replies, notes, assignments, tag changes.

Acción

Search Conversations

Search conversations by state, assignee, tag, or contact.

Acción

Search Contacts

Search users and leads by email, name, or external ID.

Acción

Get Contact

Fetch a contact with custom attributes, tags, and associated companies.

Acción

List Admins

List workspace teammates — required before assigning, since IDs are workspace-specific.

Acción

Search Help Center Articles

Search Intercom Help Center articles by keyword, so replies can be grounded in existing documentation.

Acción

Reply to Conversation

Post a customer-visible reply as the connected admin.

Acción

Add Internal Note

Attach a private note only teammates can see — perfect for handoff context.

Acción

Close Conversation

Mark a conversation closed. Any customer reply reopens it automatically.

Acción

Assign Conversation

Assign to an admin or a team by ID.

Acción

Update Conversation Tags

Add and/or remove tags on a conversation in one call.

Trigger

First Customer Message

Fires when a new conversation is created. Warning-gated because it fires on every new conversation — scope with tags or teams before turning on.

Trigger

Every Customer Message

Fires on every customer reply within a conversation — not just the first. High-volume and loop-prone, gated behind a critical activation notice.

Trigger

Conversation Assigned

Fires when a conversation is assigned to an admin or team.

Trigger

Conversation Closed

Fires when a conversation is closed.

Pon en marcha tu agente IA en minutos

Instrucciones del agente

When a new Intercom conversation lands, pull the contact's profile, check the Help Center, and reply with the right context — or hand off with a private note