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Gorgias
Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.
Triggers y acciones
Acción
Get Ticket
Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.
Acción
Search Tickets
Full-text search across Gorgias tickets — subject, message body, and customer details.
Acción
Search Customers
Find Gorgias customers by email, phone, or name.
Acción
Get Ticket Fields
List all custom ticket fields defined in your Gorgias account with their types and options.
Acción
Search Macros
Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.
Acción
Add Public Reply
Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).
Acción
Add Internal Note
Post a private internal note on a Gorgias ticket — visible only to agents.
Acción
Update Priority
Change a Gorgias ticket's priority (low, normal, high, urgent).
Acción
Update Status
Change a Gorgias ticket's status (open, pending, resolved, closed).
Acción
Update Tags
Set tags on a Gorgias ticket — replaces the existing tag set.
Acción
Update Fields
Update custom field values on a Gorgias ticket.
Acción
Assign Ticket
Assign a Gorgias ticket to a specific user (agent), team, or both.
Acción
List Agents
List all Gorgias users with their roles and availability.
Acción
List Teams
List all Gorgias teams for routing decisions.
Acción
Read Attachment
Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.
Trigger
Ticket Created
Fires when a new ticket lands in Gorgias.
Trigger
Ticket Updated
Fires when a ticket is updated — status, priority, assignment, tags.
Trigger
New Message Added
Fires when a customer replies (or any new message lands on a ticket).
Trigger
Custom Webhook
Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.
Pon en marcha tu agente IA en minutos
Instrucciones del agente
Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags
Instruye a tu IA
Dile a tu agente qué hacer en lenguaje natural. Sin código, sin configuración compleja.
Get Ticket
Search Tickets
Herramientas para la IA
Elige las herramientas
Elige qué acciones de Gorgias puede usar tu agente, buscar, actualizar, responder y más.
Deja que la IA trabaje
Tu agente lo gestiona de principio a fin, lee, decide, actúa, listo.
Gorgias funciona con todo lo demás.
Gorgias es aún más potente conectado con tus otras herramientas. Macha las une, así tu asistente de IA tiene contexto completo de toda tu stack.
Ver todas las integraciones
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Gorgias?
Se configura en minutos. Sin código, sin equipo de implementación. Solo conecta y listo.
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