Gorgias

Support

Connect Gorgias to Macha and give your AI assistant full e-commerce support automation. Read tickets with full message threads, reply publicly or post internal notes, update statuses and priorities, manage tags, search customers and macros, and route to the right team — so your AI can handle Shopify-native support workflows end to end.

Triggers y acciones

Acción

Get Ticket

Retrieve full ticket details including the entire message thread, customer info, assignee, and tags.

Acción

Search Tickets

Full-text search across Gorgias tickets — subject, message body, and customer details.

Acción

Search Customers

Find Gorgias customers by email, phone, or name.

Acción

Get Ticket Fields

List all custom ticket fields defined in your Gorgias account with their types and options.

Acción

Search Macros

Search Gorgias macros (canned responses) by name — find the right pre-written reply for a question.

Acción

Add Public Reply

Send a public reply on a Gorgias ticket via its channel (email, chat, etc.).

Acción

Add Internal Note

Post a private internal note on a Gorgias ticket — visible only to agents.

Acción

Update Priority

Change a Gorgias ticket's priority (low, normal, high, urgent).

Acción

Update Status

Change a Gorgias ticket's status (open, pending, resolved, closed).

Acción

Update Tags

Set tags on a Gorgias ticket — replaces the existing tag set.

Acción

Update Fields

Update custom field values on a Gorgias ticket.

Acción

Assign Ticket

Assign a Gorgias ticket to a specific user (agent), team, or both.

Acción

List Agents

List all Gorgias users with their roles and availability.

Acción

List Teams

List all Gorgias teams for routing decisions.

Acción

Read Attachment

Download and extract text from PDF, DOCX, XLSX, CSV, and TXT attachments on a Gorgias ticket.

Trigger

Ticket Created

Fires when a new ticket lands in Gorgias.

Trigger

Ticket Updated

Fires when a ticket is updated — status, priority, assignment, tags.

Trigger

New Message Added

Fires when a customer replies (or any new message lands on a ticket).

Trigger

Custom Webhook

Generates a webhook URL you can attach to any Gorgias HTTP integration — you control exactly which tickets fire.

Tu agente IA, configurado para ti en menos de una semana

Instrucciones del agente

Help customers by reading their ticket, applying the right macro or drafting a reply, and updating status or tags

Escribimos las instrucciones

El equipo de Macha escribe las instrucciones de tu agente a partir de cómo tu equipo ya responde ese tipo de ticket.

Get Ticket

Search Tickets

Herramientas para la IA

Conectamos las herramientas

Elegimos las acciones de Gorgias que puede usar tu agente, buscar, actualizar, responder y más, y lo probamos con tus tickets anteriores.

Reply to ticket

Update status

Apply tags

Se pone a trabajar

Los borradores llegan como notas privadas hasta que son correctos. Después, el agente gestiona esa categoría de principio a fin, y tu gestor de éxito se encarga de los cambios.